Armonk, 10504, NY,
United States
IBM
IBM, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. IBM collaboration with software players such as SAP, IBM and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Utilities | 310 | $248M | Argentina | SAP | SAP S/4HANA Utilities | Utilities ERP | 2008 |
In 2008, Ecogas implemented SAP S/4HANA Utilities as its Utilities ERP. The SAP S/4HANA Utilities implementation was subsequently extended onto SAP HANA 2.0 running in a hybrid cloud architecture, leveraging IBM Power10 compute and IBM FlashSystem storage to scale digital channels for Ecogas's 1.4 million natural gas customers across six provinces in Argentina.
The deployment focuses on core utilities ERP capabilities, including customer account management, billing and invoicing, e-signature-enabled customer onboarding, and regulatory reporting workflows. Ecogas configured real-time operational data access in SAP HANA 2.0 to accelerate report generation and support month-end regulatory submissions, and it embedded online and mobile payment and self-service journeys to shift customer touchpoints away from in-branch channels.
Architecturally the solution is hybrid, with a single IBM Power E1080 server running SUSE Linux Enterprise Server for SAP Applications and virtualized with IBM PowerVM, connected to IBM FlashSystem 5200 all-flash storage for low-latency SAP HANA performance. Ecogas implemented near-real-time replication using IBM Spectrum Protect to an IBM Power Systems Virtual Server instance in IBM Cloud for disaster recovery, and used an IBM POWER9 cloud proof of concept to validate capacity ahead of moving to IBM Power10. The implementation was delivered with support from IBM Systems Lab Services and the IBM Business Partner The Computer.
Governance and rollout emphasized rapid availability and resilience, with the production cutover executed in an accelerated timeframe of 60 days driven by pandemic-related channel demand. Operational scope includes customer service, billing, back-office reporting, and IT infrastructure teams across Argentina, and the project delivered explicit operational outcomes reported by Ecogas, including a 35 percent improvement in compute performance, a 20 percent reduction in IT operational costs, 80 percent of customers adopting digital channels as their primary touchpoint, and a reduction in regulatory report build time from 30 hours to six hours.
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Utilities | 310 | $248M | Argentina | IBM | IBM Power Systems | Application Hosting and Computing Services | 2021 |
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Utilities | 310 | $248M | Argentina | IBM | IBM PowerVM | Network Virtualisation | 2017 |
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Utilities | 1173 | $1.1B | Germany | IBM | IBM Db2 | Database Management | 2001 |
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Utilities | 1173 | $1.1B | Germany | SAP | SAP S/4HANA Utilities | Utilities ERP | 2008 |
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Utilities | 1173 | $1.1B | Germany | SAP | SAP BusinessObjects | Analytics and BI | 2008 |
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Utilities | 1173 | $1.1B | Germany | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2008 |
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Utilities | 1173 | $1.1B | Germany | SAP | SAP ERP ECC 6.0 | ERP Financial | 2008 |
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Utilities | 1173 | $1.1B | Germany | IBM | IBM Power Systems | Application Hosting and Computing Services | 2013 |
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Utilities | 1173 | $1.1B | Germany | IBM | IBM PowerHA SystemMirror | Application Performance Management | 2001 |
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Buyer Intent: Companies Evaluating IBM Services
- Hitachi Vantara, a United States based Professional Services organization with 6300 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Hitachi Vantara | Professional Services | 6300 | $2.4B | United States | 2024-09-16 |