Coleshill, B46 3BP,
United Kingdom
Mercury xRM
Mercury xRM, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Mercury xRM collaboration with software players such as Mercury xRM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Mercury xRM | Mercury xRM | Mercury Workflow Automation | Business Process Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Jac Recruitment Japan | Professional Services | 1716 | $224M | Japan | Mercury xRM | Mercury Workflow Automation | Business Process Management | 2024 | In 2024 Jac Recruitment Japan deployed Mercury Workflow Automation to automate finance and back office payment workflows. The Mercury Workflow Automation implementation is categorized as Business Process Management and targeted finance and back office functions supporting the companys regional placement operations. Deployment focused on workflow automation for back office approvals and payment processing, implemented using Mercury Workflow Automation modules for configurable approval routing, automated payment triggers, exception handling, and audit trail capture. The implementation standardized approval flows and payment orchestration to align operational steps with role based approvals and exception escalation. The project was executed with Mercury xRM as the vendor and system integrator, extending automation into finance and back office operational processes across regional teams. Integrations were limited to internal process touch points and transactional payment workflows without named external system disclosures, preserving a compact operational footprint within the finance domain. Governance changes included centralized workflow ownership, formalized approval authorities, and automated routing to reduce manual handoffs. Reported outcomes from the case study include faster payments and improved placement accuracy for regional operations, attributed to the Mercury Workflow Automation driven standardization of back office and payment workflows. | |
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Toa Global Australia | Professional Services | 100 | $10M | Australia | Mercury xRM | Mercury Workflow Automation | Business Process Management | 2024 | In 2024, Toa Global Australia implemented Mercury Workflow Automation, a Business Process Management application to streamline recruitment, applicant qualification and approval workflows across the Asia Pacific region. The deployment focused on automating candidate screening and approval routing to reduce manual screening effort and incidents of fraud in candidate assessments. Mercury Workflow Automation was configured to use workflow and approvals modules and contract flow capabilities to orchestrate end to end recruitment processes. The implementation introduced automated approval gates, rule based screening for candidate qualification, and DocuSign enabled contract flows to accelerate placement confirmation. Mercury xRM delivered the implementation and integrated Mercury Workflow Automation with Microsoft Teams adaptive cards for reviewer interactions and DocuSign for executed agreements, creating a synchronous approval and signature loop. The architecture centralized workflow orchestration within Mercury Workflow Automation while leveraging Teams adaptive cards for reviewer input and DocuSign for legally binding contract execution. Governance was established through centralized approval routing and process owner controls to standardize screening and approval decisions across HR and recruitment functions in the region. Outcomes stated in the case study include faster vetting, improved placement validation, and a reduction in manual screening and fraud in candidate assessments. | |
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Energi People | Professional Services | 25 | $5M | United Kingdom | Mercury xRM | Mercury Workflow Automation | Business Process Management | 2024 | In 2024, Energi People implemented Mercury Workflow Automation to scale recruitment and CRM processes across the United Kingdom and international markets. The deployment used Mercury Workflow Automation as a Business Process Management solution to centralize recruiting workflows, improve reporting, and orchestrate CRM data across commercial and delivery teams. Configuration focused on workflow automation capabilities, with inferred modules for candidate intake and screening, interview scheduling and calendar coordination, offer approval routing, onboarding task orchestration, and CRM contact lifecycle management. Workflows were configured with conditional routing, role based approvals, and embedded reporting dashboards to support operational visibility and recruiter productivity. The implementation integrated Mercury Workflow Automation with existing recruitment and CRM touchpoints, using connector and API patterns to synchronize candidate records, calendar events, and communications without naming external vendors. Operational scope covered recruitment, account management, and resourcing functions across Energi People offices in the UK and supporting international collaboration and cross border placements. Mercury xRM acted as both vendor and implementation partner for the rollout, establishing centralized process ownership and staged governance to manage configuration, user training, and release cadence. Reported outcomes from the case study included improved reporting, measurable efficiency gains, and better global collaboration driven by the Mercury Workflow Automation deployment. |
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Buyer Intent: Companies Evaluating Mercury xRM Services
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