Fremont, 94539, CA,
United States
Milestone Technologies
Milestone Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Milestone Technologies collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Milestone Technologies | ServiceNow | ServiceNow ITSM | IT Service Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
|
|
Gilead Sciences | Life Sciences | 17600 | $28.8B | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2018 | In 2018, Gilead Sciences implemented ServiceNow ITSM to centralize IT support workflows and provide a single ticketing platform for desktop and onboarding operations. The deployment focused on IT Service Management use cases including help desk ticketing, IMAC activities, and onboarding support across Gilead's Foster City site and corporate IT organization. ServiceNow ITSM was configured to manage incident and request workflows with emphasis on IMAC task orchestration and asset lifecycle tracking. The environment supported technicians performing imaging, reimaging, provisioning and troubleshooting, and was used as the primary help desk ticketing system for configuration and setup of Windows 7 and Windows 10 endpoints. Operational integrations included coordination with Microsoft SCCM for image deployment and reimaging, Active Directory for account and device membership management, and Cisco Call Manager with Unity for IP phone configuration and troubleshooting. USMT was employed as part of device refresh workflows to backup and restore user data, and Milestone Technologies provided on-site technicians and implementation support during the rollout at the Foster City location. Governance emphasized SLA-driven ticket handling and cross-functional coordination with administrators, managers and HR to onboard new hires and validate fulfillment of requests. ServiceNow ITSM records were used to track assignments and SLAs, and technicians reported meeting 100% of SLAs for configuration, installation, setup and troubleshooting of endpoint devices. |
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Milestone Technologies Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||