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Milestone Technologies
Location
3101 Skyway Ct,
Fremont, 94539, CA,
United States
Phone
1 877-651-2454
Artw Industry
Professional Services
Employee
Revenue

Milestone Technologies

List of Software Implementations where Milestone Technologies is Reseller or System Integrator

Milestone Technologies, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Milestone Technologies collaboration with software players such as ServiceNow empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

Milestone Technologies is a Reseller or SI for the following software solutions:
Reseller and SI Vendor Application Category Market
Milestone Technologies ServiceNow ServiceNow ITSM IT Service Management ITSM
List of Software Implementations where Milestone Technologies is a Reseller or SI
Logo Customer Industry Empl. Revenue Country Vendor Product Category When Insight Insight Source
Gilead Sciences Life Sciences 17600 $28.8B United States ServiceNow ServiceNow ITSM IT Service Management 2018 In 2018, Gilead Sciences implemented ServiceNow ITSM to centralize IT support workflows and provide a single ticketing platform for desktop and onboarding operations. The deployment focused on IT Service Management use cases including help desk ticketing, IMAC activities, and onboarding support across Gilead's Foster City site and corporate IT organization. ServiceNow ITSM was configured to manage incident and request workflows with emphasis on IMAC task orchestration and asset lifecycle tracking. The environment supported technicians performing imaging, reimaging, provisioning and troubleshooting, and was used as the primary help desk ticketing system for configuration and setup of Windows 7 and Windows 10 endpoints. Operational integrations included coordination with Microsoft SCCM for image deployment and reimaging, Active Directory for account and device membership management, and Cisco Call Manager with Unity for IP phone configuration and troubleshooting. USMT was employed as part of device refresh workflows to backup and restore user data, and Milestone Technologies provided on-site technicians and implementation support during the rollout at the Foster City location. Governance emphasized SLA-driven ticket handling and cross-functional coordination with administrators, managers and HR to onboard new hires and validate fulfillment of requests. ServiceNow ITSM records were used to track assignments and SLAs, and technicians reported meeting 100% of SLAs for configuration, installation, setup and troubleshooting of endpoint devices.
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IT Decision Makers and Key Stakeholders at Milestone Technologies
First Name Last Name Title Function Department Email Phone
No data found

Buyer Intent: Companies Evaluating Milestone Technologies Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Milestone Technologies software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
Logo Company Industry Employees Revenue Country Evaluated
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Milestone Technologies System Integrator / VAR Profile

Milestone Technologies is a system integrator and technology consulting firm headquartered in Fremont, United States, with approximately 2500 employees and annual revenues of $400M.

Milestone Technologies implements and supports enterprise applications across markets such as ITSM.

APPS RUN THE WORLD tracks 1 verified Milestone Technologies software implementations across industries and regions, including: Gilead Sciences where Milestone Technologies implemented ServiceNow ITSM.

Milestone Technologies has a strategic VAR/SI partnership with ServiceNow, backed by verified deployments.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Milestone Technologies partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

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