n/a
n/a, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. n/a collaboration with software players such as SAP, IBM and ADP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Retail | 4000 | $1.8B | United States | SAP | SAP ERP ECC 6.0 | ERP Financial | 2014 |
In 2014, 1-800-Flowers.com implemented SAP ERP ECC 6.0 as its ERP Financial platform. The SAP ERP ECC 6.0 deployment focused on centralizing corporate finance capabilities while aligning finance processes with the company's e commerce order handling and supply chain activities.
The implementation emphasized core SAP financial modules, deploying FI and CO functionality including general ledger, accounts payable, accounts receivable and financial reporting. Configuration work covered chart of accounts, ledger structure and period close workflows, with ABAP based extensions and custom programs developed to encapsulate business logic and automate accounting flows.
Integrations were delivered through ABAP development and service oriented interfaces using XML, Web Services and JSON to connect SAP ERP ECC 6.0 with order management and supply chain systems, preserving transactional integrity from sales capture to financial posting. Operational coverage included corporate finance teams, IT application support and supply chain finance touch points.
Governance and sustainment processes were formalized around requirements analysis, functional and technical specifications, unit, string and systems testing, and documented change control and reporting. An internal SAP Programmer function provided ongoing design, development, troubleshooting and off hour on call support to maintain SAP ERP ECC 6.0 operations.
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Retail | 4000 | $1.8B | United States | IBM | IBM Commerce | eCommerce | 2016 |
In 2016, 1-800-Flowers.com implemented IBM Commerce on Cloud to unify shopping and transaction flows across its portfolio, including Harry & David, Wolferman’s, Fannie May and 1800-FLOWERS.COM, delivering a unified omni-channel experience across web, mobile and call center channels. IBM Commerce was positioned as the central eCommerce platform to support global customer interactions and multi-brand storefronts.
The implementation focused on core eCommerce capabilities typical of an enterprise retail stack, including centralized catalog management, product information and pricing services, shopping cart and checkout orchestration, order management and fulfillment coordination, and personalization and promotion engines. Configuration reflected a cloud-hosted commerce architecture tailored for multi-storefront operations and shared merchandising services.
Operational coverage extended across web, mobile and contact center channels to consolidate customer sessions, pricing and promotions across brands, and to provide consistent storefront experiences. Business functions impacted included eCommerce operations, merchandising, marketing, contact center sales and service, and IT platform engineering.
Program governance centered on centralized control of catalogs, promotions and storefront configuration, and on aligning merchandising and contact center workflows to the unified commerce platform. IBM announced the deployment with the stated objective of providing customers a seamless experience that makes it easy to transact across all 1-800-Flowers.com brands.
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Retail | 4000 | $1.8B | United States | SAP | SAP Supply Chain Management | Supply Chain Management | 2014 |
In 2014, 1-800-Flowers.com implemented SAP Supply Chain Management to centralize Supply Chain Management functions supporting retail order fulfillment and distribution in a 24/7/365 operational model. The SAP Supply Chain Management deployment was part of a broader SAP footprint that included ERP, BI BW, PI and system monitoring platforms to ensure end to end process visibility and operational continuity.
The implementation and subsequent upgrades encompassed functional modules and administration for SCM, EWM and SNC alongside ERP and BI BW components. Administrators performed installation and upgrades, DB2 database management across versions 9.1, 9.5, 9.7, 10.1 and 10.5, database migration and refresh activities, performance tuning, SAP security audits, kernel upgrades, batch job management and transport control.
Architecture work included AIX systems design and administration on AIX 5.2, 5.3, 6.1 and 7.1 hosting IBM WebSphere Commerce, DB2, SAP SCM, ERP, SOLMAN, BI and PI. High availability and disaster recovery were addressed through PowerHA administration, design and implementation, and systems were configured and tested at the disaster recovery site to validate failover and recovery processes.
Governance and operational monitoring were delivered through Solution Manager Solman 7.0 and 7.1 administration, with setup and management of System Monitoring, Work Center Administration, Change Management, Trace Analysis, SMD administration, end to end trace analysis, Wily Introscope setup, Business Process Monitoring, Workload Analysis, IT Reporting and LMDB setup. Change control and transport management were integrated with Solman workflows to align SAP change processes with IT operations and to maintain system stability during upgrades and transport cycles.
Ongoing administration emphasized continuous 24/7 support, batch and job scheduling oversight, and coordinated database and kernel maintenance to sustain the SAP Supply Chain Management environment. The narrative captures the technical and operational scope of the SAP Supply Chain Management implementation and the platform level activities required to run and monitor those Supply Chain Management capabilities.
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Retail | 4000 | $1.8B | United States | ADP | ADP Workforce Now | Core HR | 2015 |
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Retail | 4000 | $1.8B | United States | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2021 |
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Retail | 4000 | $1.8B | United States | SAP | SAP BusinessObjects | Analytics and BI | 2009 |
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Retail | 4000 | $1.8B | United States | Mirakl | Mirakl Marketplace Platform | eCommerce | 2022 |
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Retail | 4000 | $1.8B | United States | Microsoft | Microsoft Azure Cloud Services | Application Hosting and Computing Services | 2016 |
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Retail | 4000 | $1.8B | United States | Qualtrics | Qualtrics CustomerXM | Customer Experience | 2018 |
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Retail | 4000 | $1.8B | United States | Acoustic | Acoustic Analytics (formerly IBM Tealeaf) | Customer Analytics | 2011 |
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Buyer Intent: Companies Evaluating n/a Services
- I3 Engineering Ukraine, a Ukraine based Manufacturing organization with 25 Employees
- Asm Trucking, a United States based Transportation company with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| I3 Engineering Ukraine | Manufacturing | 25 | $2M | Ukraine | 2025-11-21 | |
| Asm Trucking | Transportation | 10 | $1M | United States | 2025-10-20 |