Dhaka, 1213,
Bangladesh
Nextgen Innovation
Nextgen Innovation, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nextgen Innovation collaboration with software players such as Nextgen Innovation empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Nextgen Innovation | Nextgen Innovation | Nextgen Innovation Smart CRM | CRM | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Bangladesh Food Safety Authority | Government | 600 | $10M | Bangladesh | Nextgen Innovation | Nextgen Innovation Smart CRM | CRM | 2024 |
In 2024, Bangladesh Food Safety Authority implemented Nextgen Innovation Smart CRM in the CRM category to power its Laboratory / Food Repository portal. Nextgen Innovation built and hosts the portal used to publish import and export testing requirements and laboratory information for the national food safety regulator. The deployment surfaces a citizen facing interface and a public data repository for laboratory specifications and stakeholder guidance.
Module usage as a CRM is inferred from public sources and centers on a citizen facing portal module, a centralized laboratory data repository, and content publishing workflows for regulatory test requirements. The Nextgen Innovation Smart CRM implementation is configured to structure searchable lab metadata and standardized testing requirement records, and it reflects CRM aligned capabilities such as contact and stakeholder management, role based access control, and audit oriented content versioning. Configuration and automation focus on consistent publication of import and export test criteria.
Hosting and operational ownership reside with Nextgen Innovation while the Bangladesh Food Safety Authority operates the application as the national regulator. Operational scope covers government public sector services and the national laboratory network, centralizing testing information regionally to improve access for laboratories, importers, exporters, and compliance officers across Bangladesh. The implementation emphasizes a centralized repository and searchable guidance rather than internal enterprise functions.
Governance centers on standardized publication workflows, controlled stakeholder access, and maintaining authoritative lab test records to ensure consistent regulatory guidance. Public sources explicitly note improved stakeholder access to lab and test requirements as an outcome of the portal implementation. No cost, performance metrics, or additional integration partners are specified in the available information.
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Buyer Intent: Companies Evaluating Nextgen Innovation Services
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