Tokyo, 135-6033,
Japan
NTT Data
NTT Data, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NTT Data collaboration with software players such as SAP, Avaya and IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
|
Utilities | 12223 | $5.8B | Switzerland | SAP | SAP Fiori | Apps Development | 2020 |
In 2020, BKW Energie implemented SAP Fiori as part of its SAP S/4HANA Major Release Upgrade to version 1709 FPS01. The SAP Fiori implementation, categorized under Apps Development, was positioned to modernize user interfaces and standardize application delivery across BKW Energie product divisions.
The project scope included SAP S/4HANA, SAP BW, SAP BO and SAP Fiori, with a focus on delivering reusable templates and test scenarios to accelerate future rollouts. SAP Fiori was configured to deliver role based user interfaces and consolidated front end applications, while the team limited the release to innovations that were immediately necessary to stabilize core processes.
Integration work explicitly encompassed around 40 external systems that either push data to or are served by the SAP landscape, ensuring end to end process flow across operational domains. Operational coverage spanned the company product divisions and involved contributors from four countries, with over 150 project participants composed of internal specialists and external consultants.
Project governance and delivery were led by itelligence in coordination with NTT Data Business Solutions, with an emphasis on strict change management, open communication and knowledge transfer to the internal BKW team. The project reused test cases from the prior futureERP program, created highly reusable templates, and executed a condensed schedule that totaled roughly 1,200 hours to reach go live.
The implementation completed on time and achieved a reduction in external costs of approximately 30 percent, finishing 30 percent below the original budget estimate. Reported benefits included improved system stability and an optimized starting point for further process integration and subsequent SAP projects.
|
|
|
|
Insurance | 1393 | $862M | United States | Avaya | Avaya Aura | Collaboration | 2015 |
In 2015, Blue Cross Blue Shield implemented Avaya Aura as its Collaboration platform. The deployment centralized enterprise telephony and contact center capabilities to support customer service and contact center functions.
Configuration work focused on Avaya Aura core components, including Session Manager and Communication Manager, complemented by presence, unified messaging, conferencing, contact center routing and IVR capabilities that are typical within Collaboration implementations. The Avaya Aura implementation was configured to provide unified agent workflows and session management across voice and multimedia channels.
NTT Data served as the system integrator and led the implementation, integrating Avaya Aura with Oracle Siebel CRM to enable screen pops, case routing, and synchronized agent contexts. The integration tied the Avaya telephony layer into existing CRM workflows and enterprise telephony infrastructure to ensure call routing and customer interaction data aligned with case handling.
Governance established joint ownership between IT and customer service, with NTT Data coordinating deployment sequencing and integration testing to align voice workflows with CRM processes. The account-level implementation narrative emphasizes Blue Cross Blue Shield Avaya Aura Collaboration deployment, module configuration, and CRM integration architecture.
|
|
|
|
Manufacturing | 6400 | $1.5B | United States | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2009 |
|
|
|
|
Manufacturing | 6400 | $1.5B | United States | SAP | SAP ERP ECC 6.0 | ERP Financial | 2013 |
|
|
|
|
Manufacturing | 6400 | $1.5B | United States | IBM | IBM Db2 | Database Management | 2000 |
|
|
|
|
Manufacturing | 6400 | $1.5B | United States | IBM | IBM Power Systems | Application Hosting and Computing Services | 2011 |
|
|
|
|
Manufacturing | 6400 | $1.5B | United States | IBM | IBM i | Operating System (OS) | 2000 |
|
|
|
|
Manufacturing | 6400 | $1.5B | United States | SAP | SAP Netweaver | Apps Development | 2009 |
|
|
|
|
Government | 19207 | $6.2B | Switzerland | OpenText | OpenText Vendor Invoice Management | AP Automation | 2021 |
|
|
|
|
Manufacturing | 1000 | $260M | United States | SAP | SAP Business ByDesign | ERP Financial | 2018 |
|
Buyer Intent: Companies Evaluating NTT Data Services
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||