Tokyo, 135-6033,
Japan
NTT Data
NTT Data, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. NTT Data collaboration with software players such as Avaya, SAP and Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Insurance | 3161 | $960M | United States | Avaya | Avaya Aura | Collaboration | 2015 | In 2015, Blue Cross Blue Shield implemented Avaya Aura as its Collaboration platform. The deployment centralized enterprise telephony and contact center capabilities to support customer service and contact center functions. Configuration work focused on Avaya Aura core components, including Session Manager and Communication Manager, complemented by presence, unified messaging, conferencing, contact center routing and IVR capabilities that are typical within Collaboration implementations. The Avaya Aura implementation was configured to provide unified agent workflows and session management across voice and multimedia channels. NTT Data served as the system integrator and led the implementation, integrating Avaya Aura with Oracle Siebel CRM to enable screen pops, case routing, and synchronized agent contexts. The integration tied the Avaya telephony layer into existing CRM workflows and enterprise telephony infrastructure to ensure call routing and customer interaction data aligned with case handling. Governance established joint ownership between IT and customer service, with NTT Data coordinating deployment sequencing and integration testing to align voice workflows with CRM processes. The account-level implementation narrative emphasizes Blue Cross Blue Shield Avaya Aura Collaboration deployment, module configuration, and CRM integration architecture. | |
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Utilities | 7850 | $1.0B | Thailand | SAP | SAP R/3 | ERP Financial | 2004 | ||
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Utilities | 7850 | $1.0B | Thailand | Oracle | Oracle Database | Database Management | 2004 | ||
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Utilities | 7850 | $1.0B | Thailand | IBM | IBM AIX | Operating System (OS) | 2004 |
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Utilities | 7850 | $1.0B | Thailand | IBM | IBM Power Systems | Application Hosting and Computing Services | 2004 |
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Manufacturing | 3750 | $1.1B | Switzerland | SAP | SAP S/4 HANA | ERP Financial | 2019 |
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Consumer Packaged Goods | 3695 | $1.2B | United Kingdom | SAP | SAP S/4 HANA | ERP Financial | 2022 |
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Manufacturing | 5700 | $1.3B | United States | SAP | SAP ERP ECC 6.0 | ERP Financial | 2009 |
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Manufacturing | 5700 | $1.3B | United States | SAP | SAP BW (Business Warehouse) | Data Warehouse | 2009 |
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Manufacturing | 5700 | $1.3B | United States | IBM | IBM Db2 | Database Management | 2000 |
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Buyer Intent: Companies Evaluating NTT Data Services
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