São Paulo, 04729-080,
Brazil
Nuveto
Nuveto, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Nuveto collaboration with software players such as Five9 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Nuveto | Five9 | Five9 Dashboard | Workforce Analytics | HCM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Sumup Brazil | Banking and Financial Services | 700 | $137M | Brazil | Five9 | Five9 Dashboard | Workforce Analytics | 2024 | In 2024, Sumup Brazil implemented Five9 Dashboard alongside Five9 IVA and Five9 Workflow Automation WFA to centralize contact-center analytics and automate IVR workflows. Nuveto led the Brazil implementation, targeting contact-center CRM operations and operational visibility through Workforce Analytics. Five9 IVA and Five9 Workflow Automation WFA were configured to automate IVR and IVA flows, implement call containment logic, and orchestrate event driven self service routing. The Five9 Dashboard consolidated real time and historical analytics, agent performance metrics, and operational dashboards consistent with Workforce Analytics capabilities, providing a single pane for supervisors and operations managers. The deployment unified telemetry and CRM case status into consolidated dashboards for contact-center CRM operations in Brazil, enabling operational teams to view queue performance and automation touchpoints alongside customer records. Governance and process changes centralized analytics ownership within contact-center operations and formalized automation playbooks executed through Five9 Workflow Automation, with Nuveto responsible for configuration and rollout support in Brazil. The case study cites first year outcomes of 50% call containment and a 10% increase in self service following the Five9 Dashboard and WFA implementation. The Five9 Dashboard therefore functions as Sumup Brazils Workforce Analytics layer for contact-center CRM operations. |
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Buyer Intent: Companies Evaluating Nuveto Services
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