List of Five9 Dashboard Customers
San Ramon, 94583, CA,
United States
Since 2010, our global team of researchers has been studying Five9 Dashboard customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Five9 Dashboard for Workforce Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Five9 Dashboard for Workforce Analytics include: Under Armour, a United States based Retail organisation with 6500 employees and revenues of $5.16 billion, The University of Akron, a United States based Education organisation with 2000 employees and revenues of $250.0 million, Sumup Brazil, a Brazil based Banking and Financial Services organisation with 700 employees and revenues of $137.0 million and many others.
Contact us if you need a completed and verified list of companies using Five9 Dashboard, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Five9 Dashboard customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Sumup Brazil | Banking and Financial Services | 700 | $137M | Brazil | Five9 | Five9 Dashboard | Workforce Analytics | 2024 | Nuveto |
In 2024, Sumup Brazil implemented Five9 Dashboard alongside Five9 IVA and Five9 Workflow Automation WFA to centralize contact-center analytics and automate IVR workflows. Nuveto led the Brazil implementation, targeting contact-center CRM operations and operational visibility through Workforce Analytics.
Five9 IVA and Five9 Workflow Automation WFA were configured to automate IVR and IVA flows, implement call containment logic, and orchestrate event driven self service routing. The Five9 Dashboard consolidated real time and historical analytics, agent performance metrics, and operational dashboards consistent with Workforce Analytics capabilities, providing a single pane for supervisors and operations managers.
The deployment unified telemetry and CRM case status into consolidated dashboards for contact-center CRM operations in Brazil, enabling operational teams to view queue performance and automation touchpoints alongside customer records. Governance and process changes centralized analytics ownership within contact-center operations and formalized automation playbooks executed through Five9 Workflow Automation, with Nuveto responsible for configuration and rollout support in Brazil.
The case study cites first year outcomes of 50% call containment and a 10% increase in self service following the Five9 Dashboard and WFA implementation. The Five9 Dashboard therefore functions as Sumup Brazils Workforce Analytics layer for contact-center CRM operations.
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The University of Akron | Education | 2000 | $250M | United States | Five9 | Five9 Dashboard | Workforce Analytics | 2020 | n/a |
In 2020, The University of Akron moved its IT help desk contact center to Five9 and implemented Five9 Dashboard as Workforce Analytics to enable remote support during the COVID-19 pandemic. The cloud hosted deployment centralized agent desktop access and contact routing to support remote agent connectivity while prioritizing supervisor visibility and real time operational metrics.
Five9 Dashboard provided real time dashboard reporting, leveraging reporting & analytics and supervisor dashboards for operational insights used by IT support and service desk supervisors across the United States. The implementation focused on instrumenting live queue metrics, agent status, and service desk workflows to accelerate decision making and incident triage, with governance centered on supervisor led monitoring and operational escalation processes. The deployment emphasized operational visibility and faster decision making as the primary outcomes described in the case study.
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Under Armour | Retail | 6500 | $5.2B | United States | Five9 | Five9 Dashboard | Workforce Analytics | 2019 | n/a |
In 2019, Under Armour deployed Five9 Dashboard as its Workforce Analytics solution for retail and customer-service contact center operations in the United States. The Five9 Dashboard Workforce Analytics deployment was focused on centralizing contact center reporting and performance management to modernize CRM operations supporting retail and customer-service workflows.
Configuration centered on real-time and historical reporting, agent-level performance metrics, queue visibility, and automated reporting flows, inferred from the whitepaper descriptions of reporting and performance-management improvements. Five9 Dashboard was used to surface workforce management insights and performance dashboards that supported supervisory coaching, schedule alignment, and operational decision making across contact center teams.
The implementation covered United States retail and customer-service contact center operations and integrated into CRM operations and existing contact center telephony processes to drive operational visibility. Governance shifted toward data-driven performance management with an established reporting cadence and supervisory workflows, and Under Armour reported outcomes in the whitepaper including over 1 million dollars in call-reduction savings, a 31 percent improvement in handle times, and increased quarterly revenue.
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