Feltham, TW13 7LU,
United Kingdom
Planet Intelligent Technology
Planet Intelligent Technology, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Planet Intelligent Technology collaboration with software players such as Tensor plc empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Birkett Long | Professional Services | 964 | $136M | United Kingdom | Tensor plc | Tensor T32xx series | Time Clock (Hardware) | 2023 |
In 2023, Birkett Long deployed Tensor T32xx series time clock terminals during an office relocation, with Planet Intelligent Technology delivering on-site provisioning and installation. The deployment installed Tensor T32xx series devices as networked Time Clock (Hardware) terminals within the relocated office footprint, bringing physical clocking endpoints online and registering devices into the firm’s service management intake.
Configuration work encompassed physical installation, network provisioning and device commissioning of the Tensor T32xx series to support standard clocking workflows for Time Clock (Hardware) devices, including timestamp capture and staff authentication. Support and troubleshooting procedures were established to cover both on-site diagnostics and remote assistance for device issues.
Operational coverage was delivered under an ITIL framework by Planet Intelligent Technology, with incidents and asset tickets tracked through FreshService and HaloPSA, and remote support tools such as TeamViewer and ZohoAssist used for diagnostics. The Tensor T32xx series rollout was coordinated alongside other relocated infrastructure items including Poly Studio X50 video-conferencing units and the GoBright booking system as part of the same office move project.
Governance followed structured service management processes, monthly service desk reports were produced to analyse SLA and KPI trends, and knowledge base documentation was improved to support end-user onboarding and ongoing support of the Tensor T32xx series. The implementation positioned the Tensor T32xx series within Birkett Long’s existing IT support operations, with Planet Intelligent Technology responsible for ongoing operational support and user-level assistance.
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