Boston, 2109, MA,
United States
Publicis Sapient
Publicis Sapient, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Publicis Sapient collaboration with software players such as Salesforce, FIS Global and IBM empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
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| Publicis Sapient | FIS Global | FIS Apex Collateral Management | Risk Management | TRM |
| Publicis Sapient | IBM | IBM Sterling Inventory Visibility | Inventory Management | SCM |
| Publicis Sapient | IBM | IBM Sterling MFT | Master Data Management,Database Management | IaaS |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
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Carlsberg Group | Consumer Packaged Goods | 36056 | $14.2B | Denmark | Salesforce | Salesforce Loyalty Management | Customer Loyalty | 2022 |
In 2022, Carlsberg Group implemented Salesforce Loyalty Management to operationalize a consolidated Customer Loyalty strategy for its global B2B business, engaging Publicis Sapient as the delivery partner. The deployment focused on embedding loyalty workflows directly into commercial operations to drive pricing, promotion, and repeat purchase behavior, with the Salesforce Loyalty Management application serving as the core orchestration layer.
The implementation configured discrete functional modules including a loyalty program engine, a promotional engine, a voucher management and issuance system, point redemption nudges, and frontend real time promotional nudges and loyalty visibility. The team also defined and launched a customer segmented dynamic pricing strategy and integrated that pricing logic into promotions and voucher issuance, aligning business objectives with technical implementation across those modules.
Operational integrations tied Salesforce Loyalty Management into Salesforce B2B commerce flows and analytics processes, with close collaboration across engineering, sales, marketing, analytics, and commercial teams. The deployment used the cloud hosted Salesforce platform to surface real time nudges in the frontend, support A B testing of offers, and enable voucher issuance workflows for incentivizing higher trade volumes and increasing average order value, while work also began to extend loyalty and promotion logic into a Vietnam marketplace model.
Governance and rollout were driven by product led stakeholder engagement, including presenting business cases to business heads, prioritizing features via usage analytics, and iteratively refining offers based on A B test results. Outcomes captured during the program include a roughly 5% gross margin improvement over two years attributed to dynamic pricing, an approximately 10% uplift in repeat purchase rate from promotional and loyalty treatments, and a cumulative approximate 15% uplift in average order value achieved through the integrated pricing, promotions, and loyalty roadmap.
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Dz Bank Germany | Banking and Financial Services | 5411 | $25.7B | Germany | FIS Global | FIS Apex Collateral Management | Risk Management | 2016 |
In 2016, Dz Bank Germany deployed FIS Apex Collateral Management to optimize and automate enterprise collateral allocation and post-trade collateral workflows for Group Treasury in Europe. The deployment targeted Risk Management capabilities including intraday collateral processing and scenario simulation to support collateral funding decisions. The project completed iterative go-lives during 2016 to phase in automated intraday processes and reduce manual operational steps.
FIS Apex Collateral Management was configured to provide enterprise collateral allocation engines, automated margin call processing, and scenario simulation capabilities. Workflows were instrumented to automate collateral substitution, allocation logic, and reconciliation tasks, reducing manual interventions in treasury operations. The configuration emphasized orchestration of post-trade collateral movements and intraday optimization routines.
Publicis Sapient and Sapient Global Markets acted as the implementation partner and delivered integration layers connecting the collateral platform to post-trade workflow systems and internal treasury operations. Operational scope was concentrated on Group Treasury across Dz Bank Germany in Europe, covering intraday processing, settlement instruction handling, and collateral optimization routines used by treasury and funding teams.
Governance and rollout followed iterative go-live cycles in 2016 with process rework to move manual tasks into automated collateral workflows and scenario-driven decision support. The implementation achieved reduced manual steps and improved scenario simulation capabilities, and it established automated intraday processes to support collateral funding cost management as described in project notes.
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Eileen Fisher | Retail | 830 | $235M | United States | IBM | IBM Sterling MFT | Master Data Management,Database Management | 2019 |
In 2019, Eileen Fisher implemented IBM Sterling MFT to support Master Data Management,Database Management for retail order management and supply-chain processes in the United States. Publicis Sapient partnered with Eileen Fisher to deploy IBM Sterling Order Management as the central order orchestration and consolidated inventory engine to enable omnichannel fulfillment.
The implementation configured order management and inventory visibility capabilities, including consolidated inventory views, real-time inventory synchronization and ship-from-store orchestration aligned to retail and fulfillment workflows. IBM Sterling MFT was used to manage large-scale B2B and B2B file flows, providing secure managed file transfer for order, inventory and fulfillment messages between trading partners and internal fulfillment endpoints.
Operational scope covered retail operations and supply-chain functions across the United States, spanning stores and distribution and fulfillment touchpoints, with order routing and fulfillment decisioning embedded in the Sterling Order Management layer. The deployment architecture linked managed file transfer to the order orchestration fabric, enabling file-based integrations for partners and automated order lifecycle events.
Governance and rollout were executed in partnership with Publicis Sapient, focusing on process alignment for order-to-fulfill workflows and operational playbooks for ship-from-store. The project produced real-time inventory visibility, faster ship-from-store capabilities and improved customer experience as stated by project sources.
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Retail | 830 | $235M | United States | IBM | IBM Sterling Inventory Visibility | Inventory Management | 2018 |
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Retail | 56000 | $6.7B | United States | Salesforce | Salesforce Service Cloud | Customer Support | 2016 |
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Retail | 56000 | $6.7B | United States | Salesforce | Salesforce Sales Cloud | Sales Automation,CRM,Sales Engagement | 2016 |
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Retail | 56000 | $6.7B | United States | Salesforce | Salesforce Marketing Cloud | Marketing Automation | 2016 |
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Retail | 56000 | $6.7B | United States | Salesforce | Salesforce Commerce Cloud | eCommerce | 2016 |
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Buyer Intent: Companies Evaluating Publicis Sapient Services
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