Eileen Fisher
2 Bridge St,
Irvington, 10533, NY,
United States
Irvington, 10533, NY,
United States
1 800-445-1603
Retail
Eileen Fisher Technographics
Eileen Fisher Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Eileen Fisher and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 830 Eileen Fisher employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Eileen Fisher has purchased the following applications: Microsoft Dynamics 365 Business Central for ERP Financial in 2023, SilkRoad OpenHire Recruiting Management for Recruiting in 2014, Zendesk Chat for Chatbots and Conversational AI in 2019 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Eileen Fisher is running and its propensity to invest more and deepen its relationship with Microsoft , Rival (formerly SilkRoad Technology) , Zendesk or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Eileen Fisher revenues, which have grown to $235.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Eileen Fisher intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Eileen Fisher Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Microsoft Dynamics SL | Microsoft Dynamics 365 Business Central | ERP Financial | ERP Financial Management | n/a | 2023 | 2023 |
In 2023 Eileen Fisher implemented Microsoft Dynamics 365 Business Central as its ERP Financial platform, completing a full transition from Microsoft Dynamics SL to a cloud centric accounting and finance environment. The rollout was directed by the Director of Corporate Systems who managed business analysis and technical teams while aligning a three year application roadmap with OpEx and CapEx priorities.
The implementation centered on core financials and inventory management capabilities within Microsoft Dynamics 365 Business Central, with configuration work to support accounts payable and receivable, procurement workflows, and inventory lifecycle controls. Eileen Fisher implemented a pre order inventory process inside the new ERP Financial environment to capture forward demand, and deployed a vendor portal to surface real time purchase order and logistics updates into the accounting platform.
Integrations were executed to unify master data and inventory data flow across the ERP, point of sale systems, order management system, and multiple warehouse management systems, enabling consistent reporting and reduced manual reconciliation. Operational coverage included finance, supply chain and warehouse operations, with standardized warehouse system deployments to support scalable reporting across sites.
Governance and rollout followed a centralized corporate applications strategy, with the Director overseeing BA and developer teams, prioritization of investments, and consolidation of master data for accurate reporting. The program emphasized cloud and SaaS adoption to improve application reliability and scalability and included phased cutover from Microsoft Dynamics SL to Microsoft Dynamics 365 Business Central to preserve accounting continuity.
Explicit outcomes from the implementation include streamlined inventory data flows that reduced manual processes, elimination of manual data entry and rekeying through the vendor portal, standardized warehouse systems for scalable reporting, and a pre order process that increased sales by 10 to 15 percent through forward demand capture.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rival (formerly SilkRoad Technology) | Legacy | SilkRoad OpenHire Recruiting Management | Recruiting | HCM | n/a | 2014 | 2014 |
In 2014, Eileen Fisher implemented SilkRoad OpenHire Recruiting Management as its applicant tracking system on the public careers site. The SilkRoad OpenHire Recruiting Management deployment serves as the customer-facing career portal at eileenfisher-hr.silkroad.com and centralizes job postings, application capture, and candidate lifecycle tracking for the company's Recruiting function.
The implementation covers core Recruiting workflows including requisition creation, job posting, candidate application intake, screening and interview scheduling, and compliance reporting, reflecting standard ATS capabilities. Operational ownership is with HR and talent acquisition teams, and the application is embedded on the company website to present live job listings and collect applications through the SilkRoad OpenHire Recruiting Management career portal.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2019 | 2019 |
In 2019, Eileen Fisher deployed Zendesk Chat on its public website. The deployment uses the Zendesk Chat application within the Chatbots and Conversational AI category to deliver a web-embedded chat widget for direct customer engagement and online support. Implementation centers on real-time messaging, canned responses, session transcript capture, and agent queuing to route incoming conversations to support staff.
Configuration emphasized conversation routing and workflow controls, including predefined response libraries, conversation tagging, and hours-based availability to align with e-commerce and customer service operations. The Zendesk Chat implementation is instrumented to capture chat transcripts and agent annotations to feed support workflows, with governance set at agent access levels and escalation paths to manage live chat handoffs. This setup positions Eileen Fisher, using Zendesk Chat in the Chatbots and Conversational AI category, to handle site-based customer inquiries through structured conversational workflows.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2021 | 2021 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Personalization and Product Recommendations | eCommerce |
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2011 | 2011 |
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SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Inventory Management | SCM |
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2018 | 2019 |
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Real-Time Transportation Visibility | SCM |
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2020 | 2020 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Support | CRM |
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2019 | 2019 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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EPM | EPM |
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2013 | 2013 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2018 | 2018 |
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Incident Management | ITSM |
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2018 | 2018 |
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IT Service Management | ITSM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Apps Development | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2017 | 2017 |
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Transactional Email | PaaS |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Master Data Management, Database Management | IaaS |
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2019 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Eileen Fisher
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Eileen Fisher Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||
FAQ - APPS RUN THE WORLD Eileen Fisher Technographics
Eileen Fisher is a Retail organization based in United States,
with around 830 employees and annual revenues of $235.0 million.
Eileen Fisher operates a diverse technology stack with applications such as
Microsoft Dynamics 365 Business Central, SilkRoad OpenHire Recruiting Management and Zendesk Chat,
covering areas like ERP Financial, Recruiting and Chatbots and Conversational AI.
Eileen Fisher has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Rival (formerly SilkRoad Technology) and Zendesk.
Eileen Fisher recently adopted applications including
Microsoft Dynamics 365 Business Central in 2023, Bubble Platform in 2022 and Kibo Unified Commerce in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Eileen Fisher’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Eileen Fisher’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
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including detailed breakdowns by category, vendor, and IT decision makers.