Resonate
90 Great Oaks Blvd Ste 205,
San Jose, 95119-1314, CA,
United States
San Jose, 95119-1314, CA,
United States
1 408-545-5500
Professional Services
Resonate
List of Software Implementations where Resonate is Reseller or System Integrator
Resonate, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Resonate collaboration with software players such as Luware empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Resonate is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Resonate | Luware | Luware Contact Center | Call Center | CRM |
List of Software Implementations where Resonate is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Kent County Council | Government | 12000 | $2.3B | United Kingdom | Luware | Luware Contact Center | Call Center | 2024 | In 2024 Kent County Council implemented Luware Contact Center, deploying Luware Nimbus within the pensions department to centralize public sector CRM contact handling and improve call routing, reporting and agent workflows across Microsoft Teams. The engagement was delivered by Resonate with implementation support from Cantium Solutions and targeted pensions operations across the UK region. Deployment architecture used Luware Nimbus as a cloud hosted contact center fronting Microsoft Teams telephony, with configuration focused on intelligent call routing, queue management, agent desktop workflows and real time reporting dashboards. Functional capabilities provisioned aligned with the Call Center category and included inbound call routing, skills based distribution, queue controls, presence and historical reporting to support frontline agents. Governance and rollout standardized agent workflows and reporting lines inside the pensions department, with Resonate and Cantium Solutions coordinating phased adoption and operational handover. The implementation raised answered call rates by 44 percent to 95 percent and reduced average queue time to approximately 30 seconds in the UK region. |
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IT Decision Makers and Key Stakeholders at Resonate
| First Name | Last Name | Title | Function | Department | Phone | |
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Buyer Intent: Companies Evaluating Resonate Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Resonate software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Resonate System Integrator / VAR Profile
Resonate is a system integrator and technology consulting firm headquartered in San Jose, United States, with approximately 188 employees and annual revenues of $20M.
Resonate implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Resonate software implementations across industries and regions, including: Kent County Council where Resonate implemented Luware Contact Center.
Resonate has a strategic VAR/SI partnership with Luware, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Resonate partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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