Douglasville, 30135, GA,
United States
Ross Group
Ross Group, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Ross Group collaboration with software players such as MemberzPlus empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Ross Group | MemberzPlus | MemberzPlus | Membership Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
|
|
Aaa | Automotive | 20000 | $8.0B | United States | MemberzPlus | MemberzPlus | Membership Management | 2024 |
In 2010, AAA Northeast implemented MemberzPlus as part of its membership and call-center systems in the United States. MemberzPlus is identified in the Membership Management category and appears in internal job postings alongside Salesforce and D3, indicating its placement within member servicing and dispatch technology stacks.
Implementation work centered on call-center and member CRM capabilities, with MemberzPlus configured to support high-volume member service workflows, membership renewals processing, and dispatch orchestration across regional operations. Configuration activities included call routing logic, membership lifecycle handling, and renewal workflow automation consistent with Membership Management functional patterns.
Ross Group served as the systems integrator for the deployment, working with call-center operations and IT teams to operationalize MemberzPlus within AAA Northeast. Operational coverage targeted AAA Northeast call centers and member service teams across the United States, and job descriptions signal operational coupling between MemberzPlus, Salesforce and D3 for member servicing and dispatch workflows. Governance emphasis focused on aligning call-center workflows, CRM usage policies, and dispatch procedures to coordinate renewals and service delivery.
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Buyer Intent: Companies Evaluating Ross Group Services
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