Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Verint Systems, Avaya and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Construction and Real Estate | 3000 | $1.8B | United Kingdom | Verint Systems | Verint Speech Analytics | Speech Recognition AI | 2016 | In 2016 HomeServe implemented Verint Speech Analytics as a core Speech Recognition AI capability to extract structured insight from its voice channel. HomeServe is one of the UK’s leading home assistance providers, its contact centres handle close to 2 million calls each year, and the deployment targeted improved contact centre quality monitoring and customer engagement analytics. HomeServe engaged Sabio to deploy Verint Speech Analytics and build a complete language model, configuring 54 speech categories that encapsulated themes such as emotion, positive language, vulnerable customers, knowledge gaps, and confusion. The Verint Speech Analytics implementation was configured to transcribe and analyse 100 percent of recorded calls, automatically surfacing keywords, phrases, categories, and themes, and it included speaker separation to distinguish customer and agent language for more accurate attribution. The solution was integrated with HomeServe’s existing call recording platform for end-to-end ingestion and indexing of voice interactions, and operational scope focused on contact centre operations across the company’s nationwide network. Initial projects targeted analysing hold times and tracking repeat calls, using category tagging and number-level analysis to identify departments responsible for long hold times, high transfer volumes, and repeat caller patterns. Governance and process transformation were formalised through cross-functional reviews where analytics outputs were presented to business owners, who developed and tested new processes to address identified issues. Verint Speech Analytics identified that approximately 20 percent of voice interactions were repeat calls, with document-related callbacks and incorrectly transferred calls accounting for almost a third of those repeats, and process changes based on the findings reduced hold times by an average of 20 seconds per call. The deployment also enabled collaboration between digital and contact centre teams to apply voice-derived insights to online customer journey issues. | |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura | Collaboration | 2010 | In 2010, RBC Brewin Dolphin implemented Avaya Aura as its enterprise telephony platform. The Avaya Aura deployment was scoped as a Collaboration solution covering telephony, call recording and LAN WAN strategy across the firm. The implementation configured Avaya Aura components for call control, session management and enterprise recording together with telephony provisioning workflows. Sabio acted as the systems integrator for the Avaya Aura rollout and provided engineering and operational support for telephony components. Service management capabilities were formalized to include incident, change, problem and supplier management as part of steady state operations. Deployment architecture combined Avaya CM telephony elements with Avaya Aura across four data centres and 40 UK offices, running on a Cisco network and two MPLS networks. The WAN topology was rationalized to a dual core BT MPLS active/active design which increased bandwidth 10 fold and reduced network service related incidents by 95 percent. The program integrated two resilient Verint voice recording systems in London and Newcastle to meet regulatory requirements, and operational coverage supported 2200 employees and 500 wealth managers with an engineering organization of 16 engineers and an infrastructure team of 10 engineers. Project execution included IT infrastructure project management for 12 office moves from inception to changeover, encompassing vendor orders, circuit delivery, communications room design and installation of network, telephony, UPS and air conditioning hardware. Governance instituted regular service delivery reviews, change advisory processes and supplier management, while technical leadership maintained provisioning, road mapping and risk management for voice and data strategy. Commercial negotiations associated with the deployment achieved £2 million in documented cost savings alongside improved service delivery. The Avaya Aura Collaboration implementation consolidated voice and data strategy into a resilient operational model, with integrated recording, WAN architecture and formalized service governance for ongoing regulatory and operational continuity. | |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2010 | In 2010, RBC Brewin Dolphin implemented Verint Workforce Management. Verint Systems announced that implementation alongside a next generation deployment of Impact 360 Recording from Verint Witness Actionable Solutions, positioning recording as an extension of the bank’s Verint call recording footprint. The deployment created a full time, multi site recording infrastructure to support front and back office operations across 39 regional offices. Brewin Dolphin expanded an existing base of approximately 500 Impact 360 Recording licenses with an additional 1,700 licenses to achieve full recording coverage for all front and back office staff regardless of location, and configured recording to flow into a central hub with a regional disaster recovery center for resilience. The implementation was secured by Verint partner Sabio and explicitly framed to meet regulatory governance needs, including the Financial Services Authority Treating Customers Fairly obligations cited by Brewin Dolphin. The configuration emphasized reliability, security, and centralized retention of customer interaction records to support supervision and management information across the firm’s U K network. Verint Workforce Management, in the Workforce Management category, was deployed to align recording infrastructure with operational oversight and compliance workflows, enabling centralized capture and retention of voice interactions across Brewin Dolphin’s regional footprint. The architecture combined Impact 360 Recording full time capture, central hub storage and regional disaster recovery to deliver a resilient, compliance oriented recording platform. | |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2010 |
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Showing 11 to 14 of 14 entries
IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as AI-Powered Application, Collaboration, HCM and CRM.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: HomeServe where Sabio implemented Verint Speech Analytics, RBC Brewin Dolphin where Sabio implemented Avaya Aura, and RBC Brewin Dolphin where Sabio implemented Verint Workforce Management.
Sabio has a strategic VAR/SI partnership with Verint Systems and Avaya, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.