Sabio

List of Software Implementations where Sabio is Reseller or System Integrator

Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Avaya, Genesys and Hallmark Solutions empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.

Sabio is a Reseller or SI for the following software solutions:

Reseller and SI	Vendor	Application	Category	Market
Sabio	Avaya	Avaya Aura	Collaboration	Collaboration
Sabio	Avaya	Avaya Aura Communication Manager	Call Center	CRM
Sabio	Avaya	Avaya Aura Contact Center	Call Center	CRM
Sabio	Avaya	Avaya Call Management System	Call Center	CRM
Sabio	Avaya	Avaya Oceana	Call Center	CRM
Sabio	Genesys	Genesys Cloud CX	Call Center	CRM
Sabio	Hallmark Solutions	Hallmark GetGot	Recruiting	HCM
Sabio	Twilio	Twilio Flex	Call Center	CRM
Sabio	Verint Systems	Verint Interaction Recording	Call Tracking and Recording	CRM
Sabio	Verint Systems	Verint Speech Analytics	Speech Recognition AI	AI-Powered Application
Sabio	Verint Systems	Verint Workforce Management	Workforce Management	HCM
Sabio	Avaya	Avaya Proactive Contact	Call Center	CRM
Sabio	Nuance Communications	Nuance Cloud IVR	Interactive Voice Response (IVR)	CRM
Sabio	Avaya	Avaya Omni Agent	Call Center,Customer Support	CRM
Sabio	Verint Systems	Verint Workforce Management Task Management	Task Management	HCM

List of Software Implementations where Sabio is a Reseller or SI

Customer	Industry	Empl.	Revenue	Country	Vendor	Product	Category	When	Insight Source
RBC Brewin Dolphin	Banking and Financial Services	2200	$617M	United Kingdom	Avaya	Avaya Aura	Collaboration	2010	In 2010, RBC Brewin Dolphin implemented Avaya Aura as its enterprise telephony platform. The Avaya Aura deployment was scoped as a Collaboration solution covering telephony, call recording and LAN WAN strategy across the firm. The implementation configured Avaya Aura components for call control, session management and enterprise recording together with telephony provisioning workflows. Sabio acted as the systems integrator for the Avaya Aura rollout and provided engineering and operational support for telephony components. Service management capabilities were formalized to include incident, change, problem and supplier management as part of steady state operations. Deployment architecture combined Avaya CM telephony elements with Avaya Aura across four data centres and 40 UK offices, running on a Cisco network and two MPLS networks. The WAN topology was rationalized to a dual core BT MPLS active/active design which increased bandwidth 10 fold and reduced network service related incidents by 95 percent. The program integrated two resilient Verint voice recording systems in London and Newcastle to meet regulatory requirements, and operational coverage supported 2200 employees and 500 wealth managers with an engineering organization of 16 engineers and an infrastructure team of 10 engineers. Project execution included IT infrastructure project management for 12 office moves from inception to changeover, encompassing vendor orders, circuit delivery, communications room design and installation of network, telephony, UPS and air conditioning hardware. Governance instituted regular service delivery reviews, change advisory processes and supplier management, while technical leadership maintained provisioning, road mapping and risk management for voice and data strategy. Commercial negotiations associated with the deployment achieved £2 million in documented cost savings alongside improved service delivery. The Avaya Aura Collaboration implementation consolidated voice and data strategy into a resilient operational model, with integrated recording, WAN architecture and formalized service governance for ongoing regulatory and operational continuity.
RBC Brewin Dolphin	Banking and Financial Services	2200	$617M	United Kingdom	Avaya	Avaya Aura Communication Manager	Call Center	2010	In 2010, RBC Brewin Dolphin implemented Avaya Aura Communication Manager as its enterprise telephony platform to support 2200 employees and 500 wealth managers. The Avaya Aura Communication Manager deployment was executed as a Call Center and voice infrastructure program with SI Sabio, and included engineering and operational responsibility for Avaya CM telephony, a Cisco network, two MPLS networks, 40 UK offices and four data centres. The implementation centered on Avaya Aura Communication Manager for core telephony switching, call routing and contact centre control, with operational ownership for provisioning, roadmap and risk management. Operational teams included a 16 engineer support organization responsible for telephony operations across the firm and a separate team of 10 engineers accountable for infrastructure across 40 offices, covering network, telephony and site services. Integrations and network architecture included two resilient Verint voice recording systems integrated in London and Newcastle to meet FSA regulations, and a dual core BT MPLS active active design that consolidated previous wide area connectivity. The program delivered end to end network and site work including management of 12 office moves with vendor ordering and circuit delivery, communications room design, and installation of hardware for network, telephony, UPS and air conditioning, while the service model covered service delivery, service review, change, problem, incident and supplier management. Governance combined technical consulting for telecom projects with formal project planning, analysis, implementation and resource deployment. The program negotiated a new contract that realized cost savings of 2 million and the BT MPLS active active core increased bandwidth ten fold while reducing network service related incidents by 95 percent, and teams developed business cases and benefit analyses for adoption of emerging technologies.
Liverpool Victoria United Kingdom	Insurance	3000	$2.1B	United Kingdom	Avaya	Avaya Aura Contact Center	Call Center	2016	In 2016 Liverpool Victoria United Kingdom implemented Avaya Aura Contact Center as its Call Center platform and engaged Sabio to provide ongoing support for its business-critical contact centre environment. The deployment supports over 3,000 LV= agents and positions Avaya Aura Contact Center as the operational hub for customer engagement and inbound contact handling across the insurer’s service operations. The technical footprint centers on Avaya Aura Contact Center alongside an Avaya Aura Communication Manager platform and Avaya Workforce Optimisation solutions, reflecting a Call Center implementation focused on contact routing, agent desktop capabilities, and workforce optimisation workflows. Sabio’s engagement included configuration and operational support for these modules, and the provider deployed its Monitoring-as-a-Service offering to deliver proactive service management and availability monitoring for the Avaya estate. Operational coverage is UK focused and concentrates on customer engagement and member service functions, with Sabio operating a dedicated Support Centre that resolves 93% of incidents in-house according to the provider’s reported performance. Sabio’s team holds extensive Avaya accreditations and Avaya Connect Platinum Partner status, which underpins support for P1 incident response and continuity of the Avaya Aura Contact Center platform. Governance and process work included Sabio Enhanced Support consultancy, which extended beyond reactive support to include technology roadmap planning and a recommendation to improve LV= PCI Audit processes that was reported to have unlocked a significant saving. Monitoring-as-a-Service and lifecycle support were embedded into the support model to provide ongoing service management and to inform future customer engagement technology decisions.
	Government	3300	$3.4B	United Kingdom	Avaya	Avaya Call Management System	Call Center	2010
	Utilities	15630	$13.7B	United Kingdom	Avaya	Avaya Call Management System	Call Center	2017
	Professional Services	26389	$781M	Sweden	Avaya	Avaya Omni Agent	Call Center,Customer Support	2017
	Retail	64000	$18.1B	United Kingdom	Genesys	Genesys Cloud CX	Call Center	2016
	Utilities	8000	$3.4B	United Kingdom	Hallmark Solutions	Hallmark GetGot	Recruiting	2019
	Insurance	1200	$759M	Netherlands	Twilio	Twilio Flex	Call Center	2020
	Utilities	8000	$3.4B	United Kingdom	Verint Systems	Verint Interaction Recording	Call Tracking and Recording	2019

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IT Decision Makers and Key Stakeholders at Sabio

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Buyer Intent: Companies Evaluating Sabio Services

ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:

Systems Techcom, a United States based Professional Services organization with 10 Employees

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Sabio System Integrator / VAR Profile

Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.

Sabio implements and supports enterprise applications across markets such as Collaboration, CRM and HCM.

APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: RBC Brewin Dolphin where Sabio implemented Avaya Aura, RBC Brewin Dolphin where Sabio implemented Avaya Aura Communication Manager, and Liverpool Victoria United Kingdom where Sabio implemented Avaya Aura Contact Center.

Sabio has a strategic VAR/SI partnership with Avaya, Genesys, Hallmark Solutions, Twilio and Verint Systems, backed by verified deployments.

Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.

Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.

Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.

Sabio

Buyer Intent: Companies Evaluating Sabio Services

Q1. Who is Sabio?

Q2. What types of enterprise applications does Sabio support?

Q3. How many verified implementations are attributed to Sabio, and which customers recently completed digital transformations?

Q4. Which software vendors does Sabio commonly work with?

Q5. Which companies are actively evaluating Sabio professional services (Buyer Intent)?

Q6. How can ISVs boost their ecosystem with Sabio?

Q7. How can I access all Sabio's software implementations and deployments?