Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Twilio, Avaya and Hallmark Solutions empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Allianz Nederland Group | Insurance | 1200 | $759M | Netherlands | Twilio | Twilio Flex | Call Center | 2020 | In 2020, Allianz Nederland Group implemented Twilio Flex as a strategic Call Center platform. The deployment was executed as part of a 300 day program to create one cross European insurance platform powered by Twilio Flex, aiming to standardize customer experience across markets. Twilio Flex was configured to provide a programmable contact center with omnichannel routing, a unified agent desktop, and workflow automation to support voice, SMS and digital channels. Typical Call Center capabilities implemented included skill based routing, interactive voice response flows, real time agent presence and session orchestration to streamline inbound and outbound customer interactions. The Flex implementation was integrated into the newly built cross European insurance platform to centralize customer interactions and support customer service and claims operations. Operational scope targeted customer facing teams across Allianz Direct's European footprint, consolidating multichannel routing and agent tooling under a single platform. Sabio acted as the system integrator for the rollout and delivered configuration, customizations and operational enablement within the 300 day timeline. Governance changes included centralized contact center operational governance, revised agent workflows and standardization of interaction handling across markets. Twilio Flex enabled changes in how Allianz Nederland Group served customers and how teams worked, delivering a unified Call Center platform that underpinned the broader insurance platform initiative. | |
 |
Transcom | Professional Services | 26389 | $781M | Sweden | Avaya | Avaya Omni Agent | Call Center,Customer Support | 2017 | In 2017, Transcom centralized approximately 10,000 contact-center seats into a Netherlands hub using Avaya Omni Agent as part of a platform built on Avaya Aura and Avaya Breeze, creating a scalable omnichannel BPO environment. The implementation targeted Transcoms European contact-center footprint and established a single operational hub serving multiple European countries within the Call Center,Customer Support domain. The deployment implemented agent desktop and omnichannel handling capabilities, including voice, chat, email and WebRTC agent workflows, leveraging Avaya one-X Agent for agent interaction and Avaya Breeze for session orchestration and routing. Functional modules emphasized omnichannel routing, session orchestration, and agent desktop consolidation, aligning contact routing and agent workflows across channels to support BPO service delivery. Integrations were executed with DatapointEurope and SPS as key integration partners, and the system integrator Sabio supported implementation activities. Operational coverage centralized contact-center operations into the Netherlands hub while enabling multi-country service delivery, with governance focused on centralized provisioning and standardized agent workflows to streamline site enablement. The consolidation reduced operating costs and sped onboarding of new sites, and the platform enabled omnichannel agent workflows for Transcoms Call Center,Customer Support business functions. The configuration and centralized hub model supported scalable BPO operations and standardized processes for agent onboarding and cross-country service orchestration. | |
 |
Thames Water | Utilities | 8000 | $3.4B | United Kingdom | Hallmark Solutions | Hallmark GetGot | Recruiting | 2019 | In 2019, Thames Water implemented Hallmark GetGot from Hallmark Solutions as a Recruiting application to centralize and improve staffing for its Swindon customer service operations. The deployment targeted the companywide need to unify front-office and back-office workforce processes across roughly 350 front-office agents and 350 back-office agents, positioning Hallmark GetGot to support recruiting, candidate pipeline management, and surge hiring for seasonal call volume peaks. The Hallmark GetGot configuration emphasized core Recruiting capabilities such as applicant tracking, interview and assessment scheduling, vacancy forecasting, and onboarding workflow automation to align hiring throughput with forecasted demand. Configuration work included skills based vacancy matching and timebound recruiting stages to accelerate placement for contact centre roles and reduce dependence on manual spreadsheets for shift planning. Sabio acted as the systems integrator, integrating Hallmark GetGot with the programme level contact centre infrastructure, including the newly deployed ACD platform and existing call routing controls. The integration extended operational coverage to both the front-office inbound contact centre and the outbound focused back office, enabling recruiting outputs to feed directly into planning and rostering processes used by workforce planners. Governance and process changes centralized planning and forecasting around a single recruiting pipeline and scheduling input, shifting responsibility from fragmented local spreadsheets to controlled workflows and role based approvals. The implementation supported documented operational outcomes for Thames Water including a 100 percent planning productivity improvement, optimisation equivalent to more than 10 full-time agent positions, an increase in adherence from 81 to 97 percent, automated processing of over 20,000 holiday requests, and improved intelligence on back-office call volumes that helped advance customer service performance in Ofwat rankings. | |
|
|
|
Retail | 64000 | $18.1B | United Kingdom | Genesys | Genesys Cloud CX | Call Center | 2016 |
|
|
|
|
|
Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura | Collaboration | 2010 |
|
|
|
|
|
Banking and Financial Services | 2200 | $617M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2010 |
|
|
|
|
|
Utilities | 8000 | $3.4B | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2019 |
|
|
|
|
|
Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2010 |
|
|
|
|
|
Government | 3300 | $3.4B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2010 |
|
|
|
|
|
Utilities | 15630 | $13.7B | United Kingdom | Avaya | Avaya Call Management System | Call Center | 2017 |
|
|
Showing 1 to 10 of 14 entries
IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as CRM, HCM and Collaboration.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: Allianz Nederland Group where Sabio implemented Twilio Flex, Transcom where Sabio implemented Avaya Omni Agent, and Thames Water where Sabio implemented Hallmark GetGot.
Sabio has a strategic VAR/SI partnership with Twilio, Avaya, Hallmark Solutions, Genesys and Verint Systems, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.