Sabio
12th Floor 110 Southwark St.,
London, SE1 0SU,
United Kingdom
London, SE1 0SU,
United Kingdom
44 34 4412-3000
Professional Services
Sabio
List of Software Implementations where Sabio is Reseller or System Integrator
Sabio, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Sabio collaboration with software players such as Verint Systems, Avaya and Twilio empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Sabio is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Sabio | Avaya | Avaya Aura | Collaboration | Collaboration |
| Sabio | Avaya | Avaya Aura Communication Manager | Call Center | CRM |
| Sabio | Avaya | Avaya Aura Contact Center | Call Center | CRM |
| Sabio | Avaya | Avaya Call Management System | Call Center | CRM |
| Sabio | Avaya | Avaya Oceana | Call Center | CRM |
| Sabio | Genesys | Genesys Cloud CX | Call Center | CRM |
| Sabio | Hallmark Solutions | Hallmark GetGot | Recruiting | HCM |
| Sabio | Twilio | Twilio Flex | Call Center | CRM |
| Sabio | Verint Systems | Verint Interaction Recording | Call Tracking and Recording | CRM |
| Sabio | Verint Systems | Verint Speech Analytics | Speech Recognition AI | AI-Powered Application |
| Sabio | Verint Systems | Verint Workforce Management | Workforce Management | HCM |
| Sabio | Avaya | Avaya Proactive Contact | Call Center | CRM |
| Sabio | Nuance Communications | Nuance Cloud IVR | Interactive Voice Response (IVR) | CRM |
| Sabio | Avaya | Avaya Omni Agent | Call Center,Customer Support | CRM |
| Sabio | Verint Systems | Verint Workforce Management Task Management | Task Management | HCM |
List of Software Implementations where Sabio is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Banking and Financial Services | 2200 | $617M | United Kingdom | Verint Systems | Verint Workforce Management | Workforce Management | 2010 | In 2010, RBC Brewin Dolphin implemented Verint Workforce Management. Verint Systems announced that implementation alongside a next generation deployment of Impact 360 Recording from Verint Witness Actionable Solutions, positioning recording as an extension of the bank’s Verint call recording footprint. The deployment created a full time, multi site recording infrastructure to support front and back office operations across 39 regional offices. Brewin Dolphin expanded an existing base of approximately 500 Impact 360 Recording licenses with an additional 1,700 licenses to achieve full recording coverage for all front and back office staff regardless of location, and configured recording to flow into a central hub with a regional disaster recovery center for resilience. The implementation was secured by Verint partner Sabio and explicitly framed to meet regulatory governance needs, including the Financial Services Authority Treating Customers Fairly obligations cited by Brewin Dolphin. The configuration emphasized reliability, security, and centralized retention of customer interaction records to support supervision and management information across the firm’s U K network. Verint Workforce Management, in the Workforce Management category, was deployed to align recording infrastructure with operational oversight and compliance workflows, enabling centralized capture and retention of voice interactions across Brewin Dolphin’s regional footprint. The architecture combined Impact 360 Recording full time capture, central hub storage and regional disaster recovery to deliver a resilient, compliance oriented recording platform. | |
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Banking and Financial Services | 2200 | $617M | United Kingdom | Avaya | Avaya Aura Communication Manager | Call Center | 2010 | In 2010, RBC Brewin Dolphin implemented Avaya Aura Communication Manager as its enterprise telephony platform to support 2200 employees and 500 wealth managers. The Avaya Aura Communication Manager deployment was executed as a Call Center and voice infrastructure program with SI Sabio, and included engineering and operational responsibility for Avaya CM telephony, a Cisco network, two MPLS networks, 40 UK offices and four data centres. The implementation centered on Avaya Aura Communication Manager for core telephony switching, call routing and contact centre control, with operational ownership for provisioning, roadmap and risk management. Operational teams included a 16 engineer support organization responsible for telephony operations across the firm and a separate team of 10 engineers accountable for infrastructure across 40 offices, covering network, telephony and site services. Integrations and network architecture included two resilient Verint voice recording systems integrated in London and Newcastle to meet FSA regulations, and a dual core BT MPLS active active design that consolidated previous wide area connectivity. The program delivered end to end network and site work including management of 12 office moves with vendor ordering and circuit delivery, communications room design, and installation of hardware for network, telephony, UPS and air conditioning, while the service model covered service delivery, service review, change, problem, incident and supplier management. Governance combined technical consulting for telecom projects with formal project planning, analysis, implementation and resource deployment. The program negotiated a new contract that realized cost savings of 2 million and the BT MPLS active active core increased bandwidth ten fold while reducing network service related incidents by 95 percent, and teams developed business cases and benefit analyses for adoption of emerging technologies. | |
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Insurance | 1200 | $759M | Netherlands | Twilio | Twilio Flex | Call Center | 2020 | In 2020, Allianz Nederland Group implemented Twilio Flex as a strategic Call Center platform. The deployment was executed as part of a 300 day program to create one cross European insurance platform powered by Twilio Flex, aiming to standardize customer experience across markets. Twilio Flex was configured to provide a programmable contact center with omnichannel routing, a unified agent desktop, and workflow automation to support voice, SMS and digital channels. Typical Call Center capabilities implemented included skill based routing, interactive voice response flows, real time agent presence and session orchestration to streamline inbound and outbound customer interactions. The Flex implementation was integrated into the newly built cross European insurance platform to centralize customer interactions and support customer service and claims operations. Operational scope targeted customer facing teams across Allianz Direct's European footprint, consolidating multichannel routing and agent tooling under a single platform. Sabio acted as the system integrator for the rollout and delivered configuration, customizations and operational enablement within the 300 day timeline. Governance changes included centralized contact center operational governance, revised agent workflows and standardization of interaction handling across markets. Twilio Flex enabled changes in how Allianz Nederland Group served customers and how teams worked, delivering a unified Call Center platform that underpinned the broader insurance platform initiative. | |
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Professional Services | 10 | $361M | United Kingdom | Verint Systems | Verint Workforce Management Task Management | Task Management | 2016 |
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IT Decision Makers and Key Stakeholders at Sabio
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Buyer Intent: Companies Evaluating Sabio Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Sabio software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Sabio professional services include:
- Systems Techcom, a United States based Professional Services organization with 10 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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| No data found | ||||||||
Sabio System Integrator / VAR Profile
Sabio is a system integrator and technology consulting firm headquartered in London, United Kingdom, with approximately 1100 employees and annual revenues of $190M.
Sabio implements and supports enterprise applications across markets such as HCM and CRM.
APPS RUN THE WORLD tracks 14 verified Sabio software implementations across industries and regions, including: RBC Brewin Dolphin where Sabio implemented Verint Workforce Management, RBC Brewin Dolphin where Sabio implemented Avaya Aura Communication Manager, and Allianz Nederland Group where Sabio implemented Twilio Flex.
Sabio has a strategic VAR/SI partnership with Verint Systems, Avaya and Twilio, backed by verified deployments.
Over the last few months, we recorded 1 evaluations related to Sabio's services, including Systems Techcom.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Sabio partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete Sabio dataset, verified system implementations, and related deployment insights.