Service Management Specialists
P.O. Box Q107, Queen Victoria Building,
Sydney, 1230, NSW,
Australia
Sydney, 1230, NSW,
Australia
n/a
Professional Services
Service Management Specialists
List of Software Implementations where Service Management Specialists is Reseller or System Integrator
Service Management Specialists, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Service Management Specialists collaboration with software players such as Ivanti empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Service Management Specialists is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Service Management Specialists | Ivanti | Ivanti Neurons for HR | HR Service Delivery | HCM |
List of Software Implementations where Service Management Specialists is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Northern Beaches Council | Government | 1000 | $250M | Australia | Ivanti | Ivanti Neurons for HR | HR Service Delivery | 2022 |
In 2022, Northern Beaches Council deployed Ivanti Neurons for HR to extend its Ivanti ITSM platform into HR Service Delivery. Service Management Specialists delivered the implementation, targeting staff in the Sydney region and aligning HR and payroll request handling with existing IT service workflows.
The Ivanti Neurons for HR implementation configured core HR case management, a centralised HR service catalogue, and an HR self-service portal, and included extensions to payroll case handling. Configuration work focused on ticket lifecycle orchestration, routing and queueing rules, SLA-oriented processing, knowledge base publication, and self-service form workflows consistent with HR Service Delivery functional patterns.
Architecturally the deployment sits on a unified Ivanti ITSM platform, enabling shared dashboards and a consolidated service management data model across IT and HR. The unified platform approach enabled single-platform reporting and cross-functional visibility between IT service management and HR operations.
Governance was centralized through the service catalogue and operational dashboards, with Service Management Specialists enabling workflow standardization and operational reporting to capture measurable service-delivery maturity improvements. The Ivanti Neurons for HR deployment provided Northern Beaches Council HR, Payroll, and IT teams a consolidated case management and portal-led service experience for staff in the Sydney region.
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IT Decision Makers and Key Stakeholders at Service Management Specialists
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Buyer Intent: Companies Evaluating Service Management Specialists Services
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Service Management Specialists System Integrator / VAR Profile
Service Management Specialists is a system integrator and technology consulting firm headquartered in Sydney, Australia, with approximately 10 employees and annual revenues of $1M.
Service Management Specialists implements and supports enterprise applications across markets such as HCM.
APPS RUN THE WORLD tracks 1 verified Service Management Specialists software implementations across industries and regions, including: Northern Beaches Council where Service Management Specialists implemented Ivanti Neurons for HR.
Service Management Specialists has a strategic VAR/SI partnership with Ivanti, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Service Management Specialists partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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