Campinas, 13080-661,
Brazil
SSYS Brazil
SSYS Brazil, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. SSYS Brazil collaboration with software players such as Splunk empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| SSYS Brazil | Splunk | Splunk On-Call Support, formerly VictorOps | Incident Management | ITSM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Magazine Luiza | Retail | 40000 | $6.7B | Brazil | Splunk | Splunk On-Call Support, formerly VictorOps | Incident Management | 2021 |
In 2021, Magazine Luiza implemented Splunk On-Call Support, formerly VictorOps, as its Incident Management platform to centralize alerting for a large e-commerce environment. The deployment targeted national IT and operations teams across Brazil and was coordinated with SSYS Brazil and Icinga to consolidate monitoring and escalation workflows.
Splunk On-Call Support was configured to handle alerting and escalation, providing on-call routing, escalation policies, notification orchestration, and incident timeline capabilities consistent with Incident Management best practices. Icinga served as the primary monitoring source for thousands of hosts and services, integrating monitoring events into Splunk On-Call Support so incidents could be triaged and routed through centralized escalation paths.
The program included migration and centralization of thousands of hosts and services driven by SSYS Brazil and Icinga, establishing centralized alert ownership and standardized escalation workflows for IT and operations. The integrated solution improved operational visibility and response times by consolidating alerts and formalizing escalation for Magazine Luiza’s e-commerce operations.
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Buyer Intent: Companies Evaluating SSYS Brazil Services
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