List of Splunk On-Call Support, formerly VictorOps Customers
San Francisco, 94107, CA,
United States
Since 2010, our global team of researchers has been studying Splunk On-Call Support, formerly VictorOps customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Splunk On-Call Support, formerly VictorOps for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Splunk On-Call Support, formerly VictorOps for Incident Management include: Centers for Medicare & Medicaid Services United States, a United States based Government organisation with 6000 employees and revenues of $1449.33 billion, Magazine Luiza, a Brazil based Retail organisation with 40000 employees and revenues of $6.71 billion, Skyscanner, a United Kingdom based Transportation organisation with 1000 employees and revenues of $359.0 million and many others.
Contact us if you need a completed and verified list of companies using Splunk On-Call Support, formerly VictorOps, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Centers for Medicare & Medicaid Services United States | Government | 6000 | $1449.3B | United States | Splunk | Splunk On-Call Support, formerly VictorOps | Incident Management | 2023 | Nava |
In 2023, the Centers for Medicare & Medicaid Services implemented Splunk On-Call Support, formerly VictorOps, as an Incident Management solution for the Medicare Payment System Modernization program. CMS moved its incident response tooling from PagerDuty to Splunk On-Call Support to centralize status pages and alerting for IT operations across Medicare systems in the United States.
Nava implemented the VictorOps integration and built Slack workflows to orchestrate notifications, on call rotations, and incident routing, aligning alerting behavior across service teams. The deployment focused on centralized status pages, notification orchestration, and on call scheduling, with configuration of routing rules and escalation policies to support operational runbooks.
Integrations were explicitly delivered into Slack, and the platform was configured to ingest alerts from existing monitoring sources and broadcast status updates to operational channels to reduce friction in incident response. Governance changes included standardizing notification policies and on call governance across participating Medicare systems, with Nava coordinating implementation and cutover activities. The move streamlined notifications, reduced friction in incident response, and helped lower platform costs while improving time to resolution.
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Magazine Luiza | Retail | 40000 | $6.7B | Brazil | Splunk | Splunk On-Call Support, formerly VictorOps | Incident Management | 2021 | SSYS Brazil |
In 2021, Magazine Luiza implemented Splunk On-Call Support, formerly VictorOps, as its Incident Management platform to centralize alerting for a large e-commerce environment. The deployment targeted national IT and operations teams across Brazil and was coordinated with SSYS Brazil and Icinga to consolidate monitoring and escalation workflows.
Splunk On-Call Support was configured to handle alerting and escalation, providing on-call routing, escalation policies, notification orchestration, and incident timeline capabilities consistent with Incident Management best practices. Icinga served as the primary monitoring source for thousands of hosts and services, integrating monitoring events into Splunk On-Call Support so incidents could be triaged and routed through centralized escalation paths.
The program included migration and centralization of thousands of hosts and services driven by SSYS Brazil and Icinga, establishing centralized alert ownership and standardized escalation workflows for IT and operations. The integrated solution improved operational visibility and response times by consolidating alerts and formalizing escalation for Magazine Luiza’s e-commerce operations.
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Skyscanner | Transportation | 1000 | $359M | United Kingdom | Splunk | Splunk On-Call Support, formerly VictorOps | Incident Management | 2016 | n/a |
In 2016, Skyscanner deployed Splunk On-Call Support, formerly VictorOps, as its Incident Management platform. Splunk On-Call Support, formerly VictorOps, was configured to deliver real time operational and business metric alerts across technical and non technical teams including Paid Media in the United Kingdom.
Implementation emphasized incident management and alert routing capabilities, with inferred module usage focused on incident creation, escalation policies, and on call schedules to reduce detection to response latency. The Splunk On-Call Support configuration centralized alert rules and scheduling to ensure relevant teams received business metric alerts alongside infrastructure events.
Splunk On-Call Support was integrated with Skyscanner's monitoring and routing tools to channel alerts from observability pipelines into the incident workflow, accelerating detection and incident response across product, engineering, and Paid Media functions. Operational coverage included organization wide alerting for both technical incidents and campaign performance anomalies, enabling cross functional triage between technical and non technical stakeholders.
Governance changes included centralizing alert routing and formalizing escalation workflows to align technical responders with business stakeholders, enabling faster organization wide alerting and reducing wasted ad spend as reported in the case study. The deployment positioned Splunk On-Call Support as the primary Incident Management system for real time business metric alerting within Skyscanner.
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