Technology Adoption
Bosque de Duraznos N°65 - 404 Col. Bosques de las Lomas,
Mexico City, 11700,
Mexico
Mexico City, 11700,
Mexico
52 55-52451804
Professional Services
Technology Adoption
List of Software Implementations where Technology Adoption is Reseller or System Integrator
Technology Adoption, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Technology Adoption collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Technology Adoption is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Technology Adoption | Oracle | Oracle Cloud Infrastructure | Application Hosting and Computing Services | IaaS |
| Technology Adoption | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Technology Adoption | Oracle | Oracle Exadata | Database Management | IaaS |
List of Software Implementations where Technology Adoption is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Farmacias Especializadas | Life Sciences | 1500 | $200M | Mexico | Oracle | Oracle CX Cloud | Customer Experience | 2021 | In 2021, Farmacias Especializadas implemented Oracle CX Cloud to improve customer experience and manage high-cost pharmaceutical inventory across its outlets and warehouses in Mexico, aligning with the Customer Experience application category. The decision built on existing Oracle footprint and moved critical data and engagement services to Oracle Exadata Cloud Service on Oracle Cloud Infrastructure to obtain a more scalable, flexible platform. The deployment centralized Oracle CX Cloud and Oracle Advertising and Customer Experience capabilities to support contact center engagement, loyalty program management, customer data consolidation, and automated patient follow-up workflows. Configuration emphasized a 360-degree customer and product flow view, enabling contact center agents to see repurchase history, loyalty status, and suggested products, and to enroll patients into follow-up services for chronic treatments. Operational integrations tied the cloud CX platform to point of sale operations, contact center systems, warehouse inventory visibility, and planned ecommerce channels, preserving end-to-end visibility from customer call intake to product availability. Oracle Exadata Cloud Service on OCI served as the database and performance layer, reducing IT administration overhead while supporting real-time customer and inventory queries across retail sites and distribution centers. Governance and process changes included instrumenting proactive outreach for medication refills, routing and scripting changes for contact center operators to leverage the consolidated customer profile, and shifting IT roles away from maintenance toward solving business needs. Farmacias Especializadas worked with partner Technology Adoption on the migration and rollout, applying cloud governance to operationalize loyalty and follow-up program workflows. Results reported by the company included cost savings from reduced IT administration and higher platform performance, a fast implementation timeline, a 70% improvement in customer engagement time, a 40% reduction in total customer call length, and a nearly 15% increase in sales. Overall customer shopping experience improved across point of sale, contact center, and soon ecommerce, driven by the Oracle CX Cloud implementation within the Customer Experience category. | |
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Farmacias Especializadas | Life Sciences | 1500 | $200M | Mexico | Oracle | Oracle Exadata | Database Management | 2021 | In 2021, Farmacias Especializadas implemented Oracle Exadata Cloud Service on Oracle Cloud Infrastructure as a Database Management platform to address aging on-premises infrastructure and to support improved customer experience and high-cost inventory management. The deployment emphasized a cloud-hosted database architecture using Oracle Exadata for consolidated transactional and analytical workloads alongside Oracle Advertising and Customer Experience to centralize customer data and loyalty management. The implementation configured Oracle Exadata for high-performance database consolidation and lower IT administration overhead while Oracle Advertising and Customer Experience provided customer 360 capabilities, loyalty program management, and repurchase tracking. Functional workflows were instrumented to surface caller context at intake, identify repurchase events, and automate patient follow-up for chronic therapies, aligning database performance to contact center and fulfillment responsiveness. Oracle Exadata Cloud Service on OCI was integrated operationally with the contact center, point of sale channels, and the companys distribution sites and warehouses across Mexico, with ecommerce planned for rollout. The architecture created a single product flow view from inventory to customer touchpoint, enabling contact center operators to see membership status, suggested products, and follow-up service eligibility in real time. Process and governance changes focused on orchestration of customer engagement workflows and automation of follow-up calls for medication replenishment, shifting IT teams away from routine maintenance toward business problem solving. Visibility and workflow adjustments provided contact center staff with actionable data to offer loyalty enrollment and treatment follow-up services during calls. As reported, outcomes included cost savings with reduced IT administration and higher performance, a fast implementation timeline, a 70% improvement in customer engagement time, a 40% reduction in total customer call length, and sales growth of nearly 15%. Farmacias Especializadas worked with partner Technology Adoption on the migration to Oracle Exadata and Oracle Advertising and Customer Experience. | |
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Farmacias Especializadas | Life Sciences | 1500 | $200M | Mexico | Oracle | Oracle Cloud Infrastructure | Application Hosting and Computing Services | 2021 | In 2021, Farmacias Especializadas implemented Oracle Cloud Infrastructure, deploying Oracle Exadata Cloud Service and Oracle Advertising and Customer Experience as its primary cloud platform. The deployment used Oracle Cloud Infrastructure as the Application Hosting and Computing Services foundation to address customer engagement, high-cost inventory management, and loyalty program orchestration for the company’s nationwide pharmacy and warehouse network in Mexico. The implementation centered on Oracle Exadata Cloud Service for database and transaction performance and Oracle Advertising and Customer Experience for contact center orchestration, loyalty management, and customer 360 capabilities. Functional capabilities implemented included contact center visibility, automated patient follow-up workflows for medication refill alerts, loyalty program membership tracking, and a unified view of product flow to support repurchase handling and suggested product offers. Operational integration connected point of sale systems, the contact center, and planned ecommerce channels to the new cloud platform to deliver consistent customer experience across outlets and warehouses throughout Mexico. The platform consolidation delivered a consolidated 360 degree view of inventory and customer interactions, enabling the contact center to determine repurchase intent and loyalty status at the start of each call. Governance and operational change included partner-led migration activities with Technology Adoption, a fast implementation timeline, and process adjustments to shift routine infrastructure maintenance off IT staff. Contact center workflows were reconfigured to surface suggested products, loyalty enrollment options, and follow-up service offers directly to operators, and patient follow-up processes were automated to proactively notify customers before medication depletion. Results reported by Farmacias Especializadas include cost savings from reduced IT administration, higher platform performance, and a faster implementation timeline, along with a 70% improvement in customer engagement time and a 40% reduction in total customer call length. The initiative also produced a 360 degree view of product flow, enabled proactive patient medication follow-up, and coincided with sales improvement of nearly 15% while improving shopping experience across point of sale, contact center, and forthcoming ecommerce channels. |
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IT Decision Makers and Key Stakeholders at Technology Adoption
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Buyer Intent: Companies Evaluating Technology Adoption Services
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Technology Adoption System Integrator / VAR Profile
Technology Adoption is a system integrator and technology consulting firm headquartered in Mexico City, Mexico, with approximately 50 employees and annual revenues of $5M.
Technology Adoption implements and supports enterprise applications across markets such as CRM and IaaS.
APPS RUN THE WORLD tracks 3 verified Technology Adoption software implementations across industries and regions, including: Farmacias Especializadas where Technology Adoption implemented Oracle CX Cloud, Farmacias Especializadas where Technology Adoption implemented Oracle Exadata, and Farmacias Especializadas where Technology Adoption implemented Oracle Cloud Infrastructure.
Technology Adoption has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Technology Adoption partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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