Unified Networks
Calle Gral San Martin 219, Col Americana, Lafayette,
Guadalajara, 44150, Jalisco,
Mexico
Guadalajara, 44150, Jalisco,
Mexico
52 33 3836 0000
Communications
Unified Networks
List of Software Implementations where Unified Networks is Reseller or System Integrator
Unified Networks, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Unified Networks collaboration with software players such as Cisco Systems empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Unified Networks is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Unified Networks | Cisco Systems | Cisco Webex Support | Customer Support | CRM |
List of Software Implementations where Unified Networks is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
 |
Contecon Manzanillo Mexico | Transportation | 800 | $220M | Mexico | Cisco Systems | Cisco Webex Support | Customer Support | 2023 |
In 2023 Contecon Manzanillo implemented Cisco Webex Support to augment its customer service capabilities within the Customer Support category. The deployment focused on surfacing CRM context to agents on inbound voice interactions rather than deploying a full contact center product.
The implementation centrally configured Webex Calling and the Webex App for Salesforce to deliver screen pop capabilities, caller identification tied to customer records, and unified call controls for agents. Configuration work included CTI-style call routing to service queues, mapping of Salesforce case and contact fields to call context, and templated agent workflows to accelerate ticket creation and case lookup.
Integration architecture consisted of native Webex Calling connectivity into Salesforce via the Webex App for Salesforce, creating an orchestration layer between voice sessions and CRM objects in Salesforce. Operational scope covered the CRM and customer support process area for Contecon Manzanillo in Mexico, and the project was executed with Mexico based systems integrator Unified Networks, completing configuration and go live in roughly six weeks.
Governance changes emphasized unified call handling workflows and agent CRM usage, with the implementation positioned as a Webex Calling plus Salesforce support model rather than a full contact center deployment. Reported outcomes included a reduction in issue turnaround time by about 75 percent for the customer service team, and the deployment is documented as a Cisco Webex Support use case integrating voice and CRM context for frontline support.
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IT Decision Makers and Key Stakeholders at Unified Networks
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Buyer Intent: Companies Evaluating Unified Networks Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Unified Networks software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Unified Networks System Integrator / VAR Profile
Unified Networks is a system integrator and technology consulting firm headquartered in Guadalajara, Mexico, with approximately 146 employees and annual revenues of $15M.
Unified Networks implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 1 verified Unified Networks software implementations across industries and regions, including: Contecon Manzanillo Mexico where Unified Networks implemented Cisco Webex Support.
Unified Networks has a strategic VAR/SI partnership with Cisco Systems, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Unified Networks partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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