Rancho Cordova, 95670, CA,
United States
Utility Solutions Partners
Utility Solutions Partners, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Utility Solutions Partners collaboration with software players such as Oracle, Kloudgin and empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Utility Solutions Partners | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | CRM |
| Utility Solutions Partners | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | ERP Services and Operations |
| Utility Solutions Partners | Kloudgin | KloudGin AssetIQ | Field Service Management | ERP Services and Operations |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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Long Beach Water Department | Utilities | 264 | $34M | United States | Oracle | Oracle Utilities Customer Care and Billing | Utilities Customer Care and Billing | 2014 | In 2014, Long Beach Water Department engaged Oracle Utilities Customer Care and Billing as part of a citywide initiative to standardize customer account and billing operations. The City selected Utility Solutions Partners for a three year managed services engagement to maintain, extend and integrate Oracle Utilities Customer Care and Billing and Oracle Mobile Workforce Management, following a several month vendor evaluation that included Technology and Innovation Department, Long Beach Gas & Oil Department, Long Beach Water Department, Environmental Services Bureau, and Department of Financial Management. The Oracle Utilities Customer Care and Billing implementation focused on core Utilities Customer Care and Billing capabilities, including customer account management, billing and invoicing workflows, and customer service case management, with configuration and extensions delivered under the managed services contract. The scope included customization and enhancement work to support municipal utility billing cycles and customer care workflows, and coordinated updates to Mobile Workforce Management to align field work order processes with billing and service order records. Integrations were explicitly scoped to link Oracle Utilities Customer Care and Billing with Mobile Workforce Management to ensure operational continuity between field crews and billing/finance systems. Operational coverage spanned water operations and intersected with gas and environmental service lines, with financial reconciliation and reporting touchpoints orchestrated with the Department of Financial Management. Governance and rollout were managed through a cross-departmental oversight model led by the Technology and Innovation Department, with Utility Solutions Partners responsible for ongoing maintenance, enhancements and integration work over the contracted three year period. The engagement emphasized coordinated vendor oversight, phased extension of functionality, and continued alignment between field mobility and customer care systems. | |
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Long Beach Water Department | Utilities | 264 | $34M | United States | Oracle | Oracle Utilities Mobile Workforce Management | Field Service Management | 2014 | In 2014, Long Beach Water Department selected Utility Solutions Partners to provide a three year managed services engagement supporting Oracle Utilities Mobile Workforce Management as its Field Service Management solution. The agreement named Oracle as the application vendor and established a managed services model to maintain, extend and integrate Oracle Utilities Mobile Workforce Management with other utility systems. The implementation focused on Field Service Management functional capabilities common to utility operations, including centralized work order management, crew dispatch and scheduling, mobile field execution with offline synchronization, and asset and meter servicing workflows. Oracle Utilities Mobile Workforce Management was configured to support mobile data capture, form-driven job completion, and dispatch orchestration consistent with municipal utility field workflows. Integration scope explicitly included Oracle Customer Care and Billing CC&B, with Utility Solutions Partners contracted to integrate field execution data flows into billing and customer care processes. Operational coverage and vendor evaluation involved the Technology and Innovation Department, Long Beach Gas and Oil Department, Long Beach Water Department, Environmental Services Bureau, and the Department of Financial Management, reflecting cross-departmental requirements for field to billing integration. Governance for the engagement was established through a several month vendor review and evaluation process, after which Utility Solutions Partners assumed managed services responsibilities to maintain, extend and integrate Oracle Utilities Mobile Workforce Management and Oracle Customer Care and Billing CC&B across participating departments. The three year managed services engagement framed ongoing configuration, integration, and operational support for Field Service Management activities. | |
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Philadelphia Gas Works | Utilities | 1600 | $711M | United States | Kloudgin | KloudGin AssetIQ | Field Service Management | 2021 | In 2021, Philadelphia Gas Works implemented KloudGin AssetIQ to digitally modernize operational and regulatory data collection at its Richmond and Passyunk gas processing facilities. The Field Service Management deployment focused on replacing paper forms with offline-capable mobile surveys to capture inspection, operational, and regulatory data at point of work. KloudGin AssetIQ was configured to support mobile survey templates, inspection and audit workflows, data validation rules, and supervisor dashboards for near real time visibility. The implementation emphasized offline-first mobile clients that synchronize collected records back to a centralized data model, enabling consolidated compliance reporting and dashboarding. Deployment scope was limited to the Richmond and Passyunk facilities and the rollout received implementation support from Utility Solutions Partners. Governance changes included replacing paper-based processes with digital workflows, centralized survey configuration, and supervisor access to real time dashboards to streamline compliance oversight. The program improved compliance reporting and provided supervisors with real time dashboards, and operational staff moved from paper forms to mobile survey capture using KloudGin AssetIQ. Utility Solutions Partners supported the implementation, providing execution and configuration assistance during the rollout. |
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Buyer Intent: Companies Evaluating Utility Solutions Partners Services
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