Virtuos Digital
Barahmpur Naya, 308 - 311, Third Floor Emaar Digital Greens, Tower A, Golf Course Ext Rd, Sector 61,
Gurugram, 122102,
India
Gurugram, 122102,
India
91 124 498 5500
Professional Services
Virtuos Digital
List of Software Implementations where Virtuos Digital is Reseller or System Integrator
Virtuos Digital, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Virtuos Digital collaboration with software players such as Oracle empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
Virtuos Digital is a Reseller or SI for the following software solutions:
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Virtuos Digital | Oracle | Oracle CX Cloud | Customer Experience | CRM |
| Virtuos Digital | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | CRM |
List of Software Implementations where Virtuos Digital is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|
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MakeMyTrip | Professional Services | 5122 | $978M | India | Oracle | Oracle CX Cloud | Customer Experience | 2021 | In 2021, MakeMyTrip implemented Oracle CX Cloud to centralize customer interactions across web and contact centre channels and to address visibility and scale challenges in its Customer Experience environment. Virtuos Digital led the implementation on the Oracle Service Cloud platform, delivering a cloud-hosted web and contact centre experience designed to unify agent access to customer profiles and booking history. The Oracle CX Cloud deployment incorporated a broad set of Customer Experience modules and configurations, including Contact Centre Management, Knowledge Management, Agent Live Assistance, Smart-routing and management, Incident handling, Email marketing campaigns and Analytics, SLAs and Escalation Management, and Social Media Integration. Automation features such as automated lead assignment and smart call routing were configured to improve agent workflows and reduce manual handling, while analytics and reporting modules were instrumented for actionable insight into customer interactions. Integrations implemented as part of the program included hotel inventory connectivity and a calling engine integration to support inbound and outbound contact centre workflows, enabling agents to view travel booking history and customer details within a unified agent desktop. The implementation scope covered web channels and contact centre operations, supporting rapid campaign launches and scalable handling of large query volumes through cloud-native orchestration on the Oracle Service Cloud platform. Governance and operational changes included centralized contact centre processes, SLA and escalation management workflows, and structured knowledge base and training content to improve agent onboarding. The program delivered explicit outcomes reported by MakeMyTrip, including a 50% reduction in efforts spent on agent training, a 50% reduction in average call handling time, double digit improvement in NPS, and the ability to launch new products in one week instead of months. | |
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TVS Credit | Banking and Financial Services | 7000 | $950M | India | Oracle | Oracle CX Cloud | Customer Experience | 2021 | In 2021 TVS Credit implemented Oracle CX Cloud to centralize dealer and partner servicing, explicitly deploying the Oracle CX Cloud Customer Experience platform to serve thousands of dealers and extended partners. The engagement was led with involvement from TVS Credit technology leadership and executed with Virtuos Digital through the Virtuos Oracle CX Practice, establishing program-level sponsorship and accountability during rollout. The implementation expanded Oracle Service Cloud components alongside Oracle CX Cloud, configuring service management capabilities such as case management, knowledge management, self-service portals, and omnichannel service workflows aligned to dealer support and partner engagement. Automation of case routing, SLA orchestration, and contextual knowledge delivery were configured to map to dealer inquiry types and partner lifecycle events, reflecting Customer Experience category functional patterns. Architecturally the solution was provisioned on Oracle CX Cloud with Service Cloud components extending the service layer, using available Oracle integration interfaces to link dealer and extended partner channels into a consolidated service backbone. Virtuos Oracle CX Practice executed integration workstreams and technical configuration, focusing on APIs and modular service components to enable real-time dealer interactions and centralized case orchestration. Governance was instituted under TVS Credit technology leadership with phased rollout to dealer networks and operational teams, including configuration governance and service process ownership to support ongoing operations. The deployment prioritized enabling dealer and partner servicing through Oracle CX Cloud Customer Experience capabilities and Oracle Service Cloud extensions, with Virtuos Digital accountable for implementation delivery. | |
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MakeMyTrip | Professional Services | 5122 | $978M | India | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2021 | In 2021, MakeMyTrip implemented Oracle Service Cloud (ex RightNow) to centralize Customer Support across its web and contact centre experience. Virtuos Digital implemented a complete CX suite on Oracle Service Cloud (ex RightNow), addressing multichannel customer interaction management for MakeMyTrip.com while aligning systems to the Customer Support application category. The implementation configured core Oracle Service Cloud modules including Contact Centre Management, Calling Engine integration, Incident smart-routing and management, Knowledge Management, Agent Live Assistance, and SLAs and Escalation Management. The deployment also included Email marketing campaigns and Analytics, and Social Media Integration, enabling unified case handling and agent-assisted workflows within Oracle Service Cloud (ex RightNow). Integrations were implemented with MakeMyTrip booking inventory and the telephony calling engine to present agent-facing customer details and travel booking history in real time. The solution unified web interactions and contact centre channels so agents could view customer context consistently, automate lead assignment, and reduce friction when launching new products or campaigns. Governance focused on contact centre workflow orchestration and agent enablement, with process changes to routing, escalation, and knowledge-driven resolution paths. The project delivered explicit operational outcomes reported by MakeMyTrip, including a 50% reduction in agent training effort, a 50% reduction in average call handling time, double digit improvement in NPS, faster product launches, higher scalability and support for growth at lower cost, and a senior technology endorsement that the RightNow CRM implementation by Virtuos helped manage customer experiences better. | |
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Banking and Financial Services | 7000 | $950M | India | Oracle | Oracle Service Cloud (ex RightNow) | Customer Support | 2021 |
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IT Decision Makers and Key Stakeholders at Virtuos Digital
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Buyer Intent: Companies Evaluating Virtuos Digital Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Virtuos Digital software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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Virtuos Digital System Integrator / VAR Profile
Virtuos Digital is a system integrator and technology consulting firm headquartered in Gurugram, India, with approximately 120 employees and annual revenues of $15M.
Virtuos Digital implements and supports enterprise applications across markets such as CRM.
APPS RUN THE WORLD tracks 4 verified Virtuos Digital software implementations across industries and regions, including: MakeMyTrip where Virtuos Digital implemented Oracle CX Cloud, TVS Credit where Virtuos Digital implemented Oracle CX Cloud, and MakeMyTrip where Virtuos Digital implemented Oracle Service Cloud (ex RightNow).
Virtuos Digital has a strategic VAR/SI partnership with Oracle, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing Virtuos Digital partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
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