Eindhoven, 5611 DD,
Netherlands
Webs
Webs, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. Webs collaboration with software players such as HubSpot empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Reseller and SI | Vendor | Application | Category | Market |
|---|---|---|---|---|
| Webs | HubSpot | Hubspot CRM | CRM | CRM |
| Webs | HubSpot | HubSpot Service Hub | Customer Support | CRM |
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight |
|---|---|---|---|---|---|---|---|---|---|---|
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Dopper | Consumer Packaged Goods | 97 | $18M | Netherlands | HubSpot | Hubspot CRM | CRM | 2019 |
In 2019 Dopper implemented Hubspot CRM to centralize customer data and enable coordinated outreach that would better communicate its mission to reusable bottle owners and B2B buyers. The implementation targeted CRM consolidation across customer-facing functions to resolve disconnected customer records and inconsistent processes that were preventing timely, relevant engagement.
The Hubspot CRM deployment emphasized standard CRM capabilities, including centralized contact and company records, lead and pipeline management, marketing automation for timed messaging, segmentation and lifecycle stage classification, and service ticketing workflows. Configuration work focused on aligning contact data models and lifecycle stages so marketing, sales, and support could reference a single source of truth and sequence communications to the right audiences at the right moments.
Dopper engaged Webs as the implementation partner to execute the deployment, data consolidation, and user onboarding, with a focus on unifying customer-facing teams that had previously operated on different processes and systems. Operational scope included the B2B channel and direct-to-consumer touchpoints, concentrating on surfacing mission-related attributes in customer profiles so outreach could reflect product ownership and mission awareness.
Governance and process restructuring established shared workflows, a single customer record policy, and cross-functional handoffs between marketing, sales, and support to close gaps in the customer journey. The Hubspot CRM deployment was positioned explicitly to enable Dopper to talk to the right people at the right moment in the right way, supporting the company mission to increase awareness and engagement around choosing reusable bottles over single-use alternatives.
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Dopper | Consumer Packaged Goods | 97 | $18M | Netherlands | HubSpot | HubSpot Service Hub | Customer Support | 2019 |
In 2019, Dopper implemented HubSpot Service Hub for Customer Support on its public website and help center. The deployment centralized customer inquiries submitted via on-site contact pages and the dedicated help portal, using the HubSpot Service Hub application to receive and track incoming cases.
Configuration focused on standard Customer Support capabilities, including ticketing and case management, a public knowledge base to host self-service articles, a shared conversational inbox for email and webform submissions, and automated routing workflows to triage requests. HubSpot Service Hub was applied to standardize support workflows and enable consistent case lifecycle management across channels.
Implementation partner Webs configured and provisioned the HubSpot Service Hub instance and embedded contact forms and help center links into Dopper's website. Operational coverage targeted the customer service function at Dopper in the Netherlands, with governance centered on centralized inbox ownership and ticket routing rules managed by the customer support team.
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Nmbrs | Professional Services | 140 | $22M | Netherlands | HubSpot | Hubspot CRM | CRM | 2019 |
In 2019, Nmbrs implemented Hubspot CRM to centralize customer data and align marketing and sales. Hubspot CRM sits in the CRM category and became the companys central platform for capturing and tracking leads across the customer journey.
The implementation emphasized inbound marketing and lifecycle management capabilities common to CRM deployments, including lead capture, marketing automation workflows, and visibility into prospect conversion timing. Nmbrs used Hubspot CRM to manage the entire customer journey, enabling marketing to design campaigns that map to defined buyer stages and to surface qualified leads for sales engagement.
Nmbrs engaged Webs as the HubSpot partner during 2018 and 2019, Webs helped shape inbound marketing processes and build campaigns that fit customer journey stages. The scope of the rollout covered marketing and sales functions and leveraged the earlier migration of the public website to HubSpot, which allowed marketers to update site content without front-end developer support and ensured web leads flowed directly into Hubspot CRM.
Governance work with Webs introduced structured campaign frameworks and clarified lead handoff processes between marketing and sales, improving orchestration across teams. According to Ralph van Maris, Growth Marketer at Nmbrs, the deployment preserved marketer control and flexibility and enabled the company to generate more high-quality leads all captured in one platform.
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