X
Rua Antero De Quental, 331 R/C Armazem 10,
Perafita, 4455-586,
Portugal
Perafita, 4455-586,
Portugal
351 934 152 598
Professional Services
X
List of Software Implementations where X is Reseller or System Integrator
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Artificial Solutions, IBM and Genesys empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
List of Software Implementations where X is a Reseller or SI
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Government | 150 | $20M | Spain | Artificial Solutions | Artificial Solutions Teneo AI Platform | Chatbots and Conversational AI | 2017 | In 2017, Servei Públic d'Ocupació de Catalunya (SOC) implemented the Artificial Solutions Teneo AI Platform for Chatbots and Conversational AI. The deployment created a public-facing conversational agent named Sandra to provide a lower-cost and more efficient service alternative to office-based staff, and to capture qualitative user intent data that website analytics could not reveal. The implementation configured Sandra with conversational knowledge management, chat logging and analytics, and multi-turn dialogue handling consistent with Chatbots and Conversational AI capabilities. SOC used the Artificial Solutions Teneo AI Platform to capture and persist individual chat transcripts, enabling analysts to read chat logs and maintain the bot's knowledge base with up-to-date responses. Operationally the platform was embedded on SOC's public website to support web self-service for jobseekers and citizens, shifting first-contact interactions from in-person counters to an automated channel. The rollout affected digital customer service operations and IT communications governance, with SOC's technology and communications teams responsible for content curation and ongoing tuning of bot behavior. Governance practices established around Sandra focused on continuous knowledge updates driven by transcript analysis, closing the gap between page-level website analytics and actual user intent. SOC were able to analyse exactly what website users are asking for, identify what users could not find online, and keep the Artificial Solutions Teneo AI Platform knowledge up to date and accurate, while achieving the stated objective of lower-cost and more efficient service. | |
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Professional Services | 150 | $20M | United Kingdom | IBM | IBM Watson Natural Language Classifier | Natural Language Processing | 2016 | In 2016, Volume Ltd implemented IBM Watson Natural Language Classifier to build new solutions and to transform incumbent client applications into cognitive tools that users can engage with using natural language. The deployment positioned IBM Watson Natural Language Classifier as the Natural Language Processing layer for client-facing classification and intent routing within Volume Ltd consultancy deliverables and application extensions. Implementation centered on classifier training workflows and API-based inference, with configuration for supervised training pipelines, model versioning and staged deployments. IBM Watson Natural Language Classifier was configured to perform intent classification and text categorization, while standard Natural Language Processing practices were applied to normalize inputs and present confidence scores to downstream processes. The solution was integrated into client applications and professional services engagement tooling to embed conversational interactions into existing user interfaces and consulting workflows. Governance emphasized curated training datasets, iterative retraining cycles and classifier lifecycle management to control model updates and maintain classification relevance across client engagements. | |
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Banking and Financial Services | 150 | $15M | United States | Genesys | Genesys PureConnect Platform | Call Center,Customer Experience | 2016 | In 2016, America’s Credit Union implemented Genesys PureConnect Platform in the Call Center,Customer Experience category to expand its unified contact center capabilities for member service. America’s Credit Union was already a long-time user of Genesys contact center and telephony solutions, and ACU cited PureConnect single-platform architecture as eliminating the cost and complexity associated with products based on acquisitions and loose integrations. The deployment extended PureConnect capabilities to support a dispersed and increasingly mobile member base, with configuration focused on unified telephony, omnichannel interaction routing, and agent desktop workflows. The Genesys PureConnect Platform integration emphasized single-platform call control and interaction management, leveraging the application’s broad range of functionality to make it easier for agents to do their jobs, as stated by Dylan Mathews, Director of IT. Operational scope concentrated on contact center and member service functions, enabling agents to handle voice and digital interactions from a consolidated system that supports distributed servicing models. Governance and rollout centered on incrementally provisioning additional PureConnect capabilities and standardizing agent workflows and contact routing policies to align with mobile and remote member engagement patterns. | |
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Retail | 150 | $35M | United Kingdom | Lifesize | Seranova LiveOps Chat and Email | Call Center | 2016 |
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Professional Services | 150 | $17M | United States | Intuit | Intuit Quickbooks Pro | ERP Financial | 2013 |
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Banking and Financial Services | 150 | $15M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Banking and Financial Services | 150 | $18M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Banking and Financial Services | 150 | $15M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Banking and Financial Services | 150 | $15M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Professional Services | 150 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Showing 1631 to 1640 of 2695 entries
IT Decision Makers and Key Stakeholders at X
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Buyer Intent: Companies Evaluating X Services
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating X software implementations. Gain ongoing access to real-time prospects and uncover hidden opportunities.
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X System Integrator / VAR Profile
X is a system integrator and technology consulting firm headquartered in Perafita, Portugal, with approximately 10 employees and annual revenues of $3M.
X implements and supports enterprise applications across markets such as AI-Powered Application, CRM and ERP Financial Management.
APPS RUN THE WORLD tracks 2695 verified X software implementations across industries and regions, including: Servei Públic d'Ocupació de Catalunya (SOC) where x implemented Artificial Solutions Teneo AI Platform, Volume Ltd where x implemented IBM Watson Natural Language Classifier, and America’s Credit Union (ACU) where x implemented Genesys PureConnect Platform.
X has a strategic VAR/SI partnership with Artificial Solutions, IBM, Genesys, Lifesize and Intuit, backed by verified deployments.
Independent Software Vendors (ISVs) can boost their ecosystem by identifying existing X partnerships, building strong channel relationships, and forging strategic implementation alliances to expand customer reach and accelerate adoption.
Subscribe to APPS RUN THE WORLD to access the complete X dataset, verified system implementations, and related deployment insights.