Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Avaya, Intuit and SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Healthcare | 450 | $50M | Singapore | Avaya | Avaya Contact Center Select | Call Center | 2015 | In 2015 Singapore National Eye Centre implemented Avaya Contact Center Select, adopting a Call Center application to manage patient communications at scale. The deployment was aligned to SNEC operations that record approximately 300,000 outpatient visits, 27,000 major eye surgeries and 8,000 laser procedures annually. In a typical month, with phone lines open nine hours a day, the contact center processes about 20,000 calls. Avaya Contact Center Select was configured with core Call Center capabilities including automatic call distribution, interactive voice response, skills based routing and real time reporting to orchestrate inbound patient flows. Configuration focused on queue management, supervisor dashboards and contact handling workflows that are standard to enterprise contact center platforms. Workforce scheduling and monitoring features were applied to align agent coverage with the nine hour operating windows. The deployment scope concentrated on patient services, appointment scheduling and clinic intake across SNEC facilities, centralizing call handling onto a single contact platform. Governance changes emphasized standardized contact scripts, escalation paths and operational dashboards for supervisors to manage daily volumes and staffing. The account level narrative describes structural implementation and operational coverage without asserting measured outcomes. | |
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Professional Services | 417 | $72M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 | ||
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Leisure and Hospitality | 400 | $56M | Australia | SAP | SAP Analytics Cloud | Analytics and BI | 2018 | ||
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Banking and Financial Services | 400 | $70M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Banking and Financial Services | 400 | $70M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Construction and Real Estate | 400 | $40M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Construction and Real Estate | 400 | $75M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 |
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Construction and Real Estate | 400 | $150M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 1995 |
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Consumer Packaged Goods | 400 | $50M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 1999 |
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Consumer Packaged Goods | 400 | $50M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2008 |
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Buyer Intent: Companies Evaluating X Services
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