Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Five9 and SAP empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Distribution | 500 | $50M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2011 | ||
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Banking and Financial Services | 500 | $100M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2007 | In 2007, BSI Financial implemented Five9 Virtual Contact Center to support its Call Center operations. The Five9 Virtual Contact Center deployment serves 110 agents across five locations within BSI Financial, aligning the application with the companys banking and financial services contact handling needs. The implementation leverages Five9 Virtual Contact Center core cloud contact capabilities typical of the Call Center category, including multichannel inbound and outbound routing, automated call distribution, interactive voice response, and a unified agent desktop with supervisory monitoring and reporting. Configuration focused on standardizing call routing logic and agent skill profiles to enable consistent customer engagement workflows across sites. BSI Financial integrated Five9 with its Fiserv technology stack to surface account and transaction context for agents during interactions, reflecting Five9s strength in third party integrations. Operational scope centers on customer service and account servicing functions across the five locations, with governance focused on centralized routing rules, consistent agent desktop workflows, and centralized reporting to support cross-site operations. | |
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Professional Services | 500 | $50M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2012 | In 2012, NexRep deployed Five9 Virtual Contact Center. The Five9 Virtual Contact Center in the Call Center category provided a cloud-based contact center platform that NexRep used to ramp up customer campaigns with amazing speed, enabling rapid provisioning of campaign queues and agent workspaces. Deployment emphasized standard contact center capabilities including agent desktop, automatic call distribution, interactive voice response, predictive and preview dialing, campaign management and real-time reporting. The implementation supported NexRep's customer campaign operations and centralized campaign orchestration across its contact center teams, while governance focused on standardized agent workflows and provisioning processes to sustain fast campaign spin-up. | |
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Consumer Packaged Goods | 500 | $75M | United States | SAP | SAP ERP ECC 6.0 | ERP Financial | 2019 |
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Banking and Financial Services | 490 | $80M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Professional Services | 480 | $70M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Non Profit | 480 | $50M | Canada | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2012 |
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Education | 479 | $50M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2001 |
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Retail | 475 | $68M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2009 |
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Professional Services | 470 | $75M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2013 |
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Buyer Intent: Companies Evaluating X Services
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