Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, SAP and Five9 empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Distribution | 40 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2006 | ||
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Oil, Gas and Chemicals | 2539 | $1.2B | Japan | SAP | SAP ERP ECC 6.0 - Quality Management (QM) | Quality Management | 2007 | ||
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Banking and Financial Services | 500 | $100M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2007 | In 2007, BSI Financial implemented Five9 Virtual Contact Center to support its Call Center operations. The Five9 Virtual Contact Center deployment serves 110 agents across five locations within BSI Financial, aligning the application with the companys banking and financial services contact handling needs. The implementation leverages Five9 Virtual Contact Center core cloud contact capabilities typical of the Call Center category, including multichannel inbound and outbound routing, automated call distribution, interactive voice response, and a unified agent desktop with supervisory monitoring and reporting. Configuration focused on standardizing call routing logic and agent skill profiles to enable consistent customer engagement workflows across sites. BSI Financial integrated Five9 with its Fiserv technology stack to surface account and transaction context for agents during interactions, reflecting Five9s strength in third party integrations. Operational scope centers on customer service and account servicing functions across the five locations, with governance focused on centralized routing rules, consistent agent desktop workflows, and centralized reporting to support cross-site operations. | |
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Banking and Financial Services | 550 | $80M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Banking and Financial Services | 200 | $20M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Banking and Financial Services | 100 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Construction and Real Estate | 400 | $40M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Construction and Real Estate | 80 | $8M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Construction and Real Estate | 120 | $12M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Construction and Real Estate | 600 | $120M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2007 |
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Buyer Intent: Companies Evaluating X Services
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