Perafita, 4455-586,
Portugal
X
X, a prominent reseller, system integrator, and consulting company, that plays a vital role in numerous system integration and digital transformation initiatives. X collaboration with software players such as Intuit, Avaya and LiveOps empowers organizations to embrace disruptive technologies and accelerate their journey to the cloud, thus reshaping their business models.
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Product | Category | When | Insight | Insight Source |
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Distribution | 60 | $6M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2015 | ||
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Distribution | 50 | $10M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2015 | ||
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Transportation | 100 | $15M | Lebanon | Avaya | Avaya Aura | Collaboration | 2015 | In 2015, Allo Taxi deployed Avaya Aura as the core communications platform, executing an Avaya IP Office contact centre implementation to centralize customer call handling. The deployment is categorized as Collaboration and was targeted at supporting the transport operator's customer service and dispatch communications. Avaya Aura provided IP telephony and session management functions while the Avaya IP Office contact centre delivered queuing and agent routing capabilities. The architecture combined on premises IP telephony with contact centre modules including automatic call distribution, interactive voice response and agent desktop controls, providing CTI enabled call handling consistent with Collaboration applications. Operational scope focused on the customer service and dispatch functions within Allo Taxi's operations, standardizing inbound call workflows and agent routing. Governance emphasized consolidation of contact centre processes and assignment of operational ownership to the service management team during rollout. | |
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Non Profit | 302 | $22M | United Kingdom | LiveOps | LiveOps | Call Center | 2015 |
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Professional Services | 50 | $10M | United States | Wolters Kluwer | Wolters Kluwer Passport | Legal Practice Management | 2015 |
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Healthcare | 450 | $50M | Singapore | Avaya | Avaya Contact Center Select | Call Center | 2015 |
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Retail | 8000 | $2.6B | Canada | Artificial Solutions | Artificial Solutions Teneo AI Platform | Chatbots and Conversational AI | 2015 |
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Communications | 70 | $7M | United States | Intuit | Intuit Quickbooks Pro | ERP Financial | 2014 |
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Professional Services | 6000 | $500M | United States | Five9 | Five9 Virtual Contact Center | Call Center | 2014 |
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Banking and Financial Services | 15 | $2M | United States | Intuit | Intuit Quickbooks Enterprise | ERP Financial | 2014 |
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Buyer Intent: Companies Evaluating X Services
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