Interactive Intelligence Inc.
7601 Interactive Way,
Indianapolis, 46278, IN,
United States
Indianapolis, 46278, IN,
United States
1 317-872-3000
Communications
Interactive Intelligence Inc. Technographics
Interactive Intelligence Inc. Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Interactive Intelligence Inc. and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Interactive Intelligence Inc. employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Interactive Intelligence Inc. has purchased the following applications: Oracle NetSuite ERP for ERP Financial in 2015, ExpertusONE LMS for Learning and Development in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Interactive Intelligence Inc. is running and its propensity to invest more and deepen its relationship with Oracle , ExpertusONE , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Interactive Intelligence Inc. revenues, which have grown to $351.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Interactive Intelligence Inc. intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Interactive Intelligence Inc. Data, Technology Stack, and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite ERP | ERP Financial | ERP Financial Management | n/a | 2015 | 2015 |
In 2015 Interactive Intelligence Inc. implemented Oracle NetSuite ERP to consolidate and standardize its finance operations within its Communications business. The deployment targeted company finance and accounting functions for the 2,000-employee organization headquartered in the United States, aligning the Oracle NetSuite ERP application with the ERP Financial agenda of centralized financial management.
The implementation used the cloud native Oracle NetSuite ERP architecture, configured to support core ERP Financial capabilities including general ledger, accounts payable, accounts receivable, fixed asset accounting, procurement billing and financial close and reporting. Configuration emphasis included a standardized chart of accounts, period close workflows and role based access controls to support accounting and finance process automation.
Operational scope extended across corporate finance and accounting teams, with governance focused on centralized financial controls and standardized month end and reporting processes. The rollout followed a module focused sequencing of core financial capabilities to replace disparate finance processes and to establish a single source of record for financial data.
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| ExpertusONE | Legacy | ExpertusONE LMS | Learning and Development | HCM | n/a | 2016 | 2016 |
In 2016, Interactive Intelligence Inc. deployed ExpertusONE LMS as a Learning and Development solution to rapidly scale a partner certification program supporting a new cloud product. The implementation targeted external partner and customer training in the United States, with a program design focused on certification, assessment, and accelerated onboarding for channel partners.
The ExpertusONE LMS deployment included standard Learning and Development capabilities such as course authoring and packaging, assessment and certification management, automated enrollment rules, and learner progress reporting. Configuration emphasized certification pathways and modular learning objects to support role aligned training tracks and recurring recertification workflows.
Operational scope covered partner enablement across the companys channel ecosystem, training 385 partners to service the new cloud offering, and aligning learning outcomes to sales and service readiness. The partner and customer training program won a 2016 CLO Learning In Practice Award for Business Impact, reflecting recognition for the external training approach.
Governance included centralized program administration and certification rule enforcement, with rollout practices designed for rapid scale across partner tiers and alignment to partner onboarding and sales enablement workflows. The implementation narrative centers on ExpertusONE LMS serving as the platform for partner certification, external learner management, and structured channel enablement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Interactive Intelligence Inc. implemented Adobe Connect, deploying Adobe Connect on its corporate website to provide web-based meeting and webinar access. The deployment aligns with the Audio Video and Web Conferencing category and exposes Adobe Connect meeting rooms and webinar entry pages directly through site pages to support live sessions and on demand recordings.
The implementation emphasizes browser based access and embedded conferencing flows, leveraging Adobe Connect application capabilities for audio and video conferencing, content sharing, and session recording typical of the Audio Video and Web Conferencing category. Operational coverage centers on external facing web events and internal collaboration workflows across communications and marketing functions, with scheduling and session moderation handled through Adobe Connect interfaces integrated into the company website.
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Collaboration | Collaboration |
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2020 | 2020 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Enterprise Content Management | Content Management |
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2011 | 2011 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Advertising Platform | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2016 | 2016 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2014 | 2014 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2012 | 2012 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2015 | 2015 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Interactive Intelligence Inc.
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Interactive Intelligence Inc. Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Interactive Intelligence Inc. Technographics
Interactive Intelligence Inc. is a Communications organization based in United States,
with around 2000 employees and annual revenues of $351.0 million.
Interactive Intelligence Inc. operates a diverse technology stack with applications such as
Oracle NetSuite ERP, ExpertusONE LMS and Adobe Connect,
covering areas like ERP Financial, Learning and Development and Audio Video and Web Conferencing.
Interactive Intelligence Inc. has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle, ExpertusONE and Adobe Systems.
Interactive Intelligence Inc. recently adopted applications including
DocuSign eSignature in 2021, Salesforce Sales Cloud in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Interactive Intelligence Inc.’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Interactive Intelligence Inc.’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Interactive Intelligence Inc. technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.