Top Customer Engagement Software Apps, Market Size and Forecast
Since 2010, our global team of researchers has been studying the patterns of the Customer Engagement software purchases by customers around the world, aggregating massive amounts of data points that form the basis of our Customer Engagement software market size and forecast assumptions and perhaps the rise and fall of certain Customer Engagement vendors.
- Top 10 Customer Engagement software vendors, market share, 2010-to-present, and five-year forecast
- 2010-to-present Customer Engagement software market by revenue Type (on-prem vs cloud vs AI)
- 2010-to-present Customer Engagement software market by customer size (revenue, employees, asset)
- 2010-to-present Customer Engagement software market by industry (21 verticals)
- 2010-to-present Customer Engagement software market by geography (city, state, country, region)
- 2010-to-present Customer Engagement software market by channel (direct vs indirect)
- 2010-to-present Customer Engagement software market by product market share
Some of the Customer Engagement apps that we have been tracking include: Podium Interaction Management, OneSignal, dotdigital Engagement Cloud, Braze Platform, Netcore Customer Engagement, Rise.ai Customer Engagement Platform, MessageGears, Yottaa Engagement Cloud, Comm100, Fomo, ConvertFlow, SAP Emarsys, Clevertap, Microsoft Dynamics 365 Customer Engagement, Bambuser Video Commerce, MoEngage Enagage, Insticator, Opinary, Tolstoy, Salesforce Experience Cloud and many others.
| Logo | Vendor | Product | Category | Market | Records |
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GuideCX | GUIDEcx Platform | Customer Engagement | CRM | 3 |
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Smart Communications | SmartCOMM | Customer Engagement | CRM | 3 |
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Cellr | Cellr | Customer Engagement | CRM | 3 |
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Salesforce | Salesforce Communications Cloud | Customer Engagement | CRM | 3 |
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NextGen Healthcare | NextGen Patient Engage powered by Luma | Customer Engagement | CRM | 3 |
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ClientTether | ClientTether | Customer Engagement, Sales Automation, Sales Engagement | CRM | 3 |
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Guideway Care | Guideway Care Sequence Health | Customer Engagement | CRM | 3 |
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NGDATA | NGDATA | Customer Engagement | CRM | 3 |
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Playvox | Playvox Quality Management | Customer Engagement | CRM | 3 |
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Five9 | Five9 Engagement Workflow | Customer Engagement | CRM | 3 |
Buyer Intent: Companies Evaluating Customer Engagement Apps
- Bajaj Allianz Life Insurance, a India based Insurance organization with 11000 Employees
- Jubilant Ingrevia, a India based Life Sciences company with 2100 Employees
- Seneca Polytechnic, a Canada based Education organization with 7100 Employees
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
| Bajaj Allianz Life Insurance | Insurance | 11000 | $3.0B | India | 2026-04-22 | |
| Jubilant Ingrevia | Life Sciences | 2100 | $664M | India | 2026-04-16 | |
| Seneca Polytechnic | Education | 7100 | $579M | Canada | 2026-04-09 | |
| Professional Services | 20 | $2M | India | 2026-02-02 | ||
| Consumer Packaged Goods | 20 | $2M | Thailand | 2025-10-27 | ||
| Professional Services | 30 | $3M | United States | 2025-09-24 | ||
| Manufacturing | 1200 | $300M | India | 2025-09-24 | ||
| Life Sciences | 111408 | $75.7B | Germany | 2025-08-06 | ||
| Government | 1129 | $201M | United States | 2025-07-29 | ||
| Manufacturing | 262647 | $203.5B | South Korea | 2025-06-06 |