1st Source Bank
100 North Michigan Street,
South Bend, 46601, IN,
United States
South Bend, 46601, IN,
United States
1 574-235-2000
Banking and Financial Services
1st Source Bank Technographics
1st Source Bank Software Purchases and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 1st Source Bank and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1150 1st Source Bank employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 1st Source Bank has purchased the following applications: FIS Relius for Benefits Administration, Pension Administration in 2014, Fiserv Signature Bank Platform for Core Banking in 2007, LivePerson Conversational Cloud for Chatbots and Conversational AI in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 1st Source Bank is running and its propensity to invest more and deepen its relationship with FIS Global , Fiserv , ICE Mortgage Technology or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 1st Source Bank revenues, which have grown to $355.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 1st Source Bank intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
1st Source Bank Data, Technology Stack, and Enterprise Applications
HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS Relius | Benefits Administration, Pension Administration | HCM | n/a | 2014 | 2014 |
In 2014, 1st Source Bank implemented FIS Relius for Benefits Administration,Pension Administration. The deployment of FIS Relius was operated on a three server record keeping architecture, specifically an Oracle database server, a Participant Web server, and a VRU server running in Windows 2000 and 2003 server environments, with annual upgrade cycles and coordinated exports, imports, mounts, and dismounts to apply updates and service packs.
Platform-level administration centered on database administration and application support for FIS Relius, including running Oracle and SQL commands, creating and executing SQL queries when Crystal Reports did not suffice, and maintaining Participant Web and VRU functionality. Functional capabilities implemented included participant record keeping, Plan and Participant Web access, Web Client administration, user resets for internal and external users, and interaction with ancillary tools identified in operational notes such as Portfolio Online and InvestEdge.
Operational integrations and governance practices included close coordination with the vendor for troubleshooting and upgrades, implementation of a dedicated test environment for validating Relius upgrades prior to live server updates, and support for file transfer operations using WS-FTP Pro. Operational coverage extended to Retirement Plan Services and external clients including HR, CFO, and payroll company stakeholders, and technical work included workstation OS and software migrations, Government Forms updates, and creation of interactive Adobe fillable forms used in production. Documented outcomes included rebuilding the VRU, production use of SQL queries and automated batch backups, and an explicitly stated cost avoidance of two thousand dollars on billing errors for Newkirk Statements.
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Fiserv | Legacy | Fiserv Signature Bank Platform | Core Banking | ERP Services and Operations | n/a | 2007 | 2008 |
In 2007, 1st Source Bank implemented Fiserv Signature Bank Platform. The deployment established Fiserv Signature Bank Platform as the bank's primary Core Banking system to support commercial and retail account processing, lending, payments, and ledger functions.
The implementation emphasized core banking modules typical for the category, including deposits and account processing, commercial lending workflows, payments orchestration, and general ledger integration. Configuration work included lending module setup and commercial account servicing rules to align with the bank's credit and treasury workflows, and ongoing configuration governance through the Fiserv Signature user community.
Integrations explicitly supported by program activities include real time payments connectivity with The Clearing House and FedNow, and application-level integration work with a Salesforce commercial portal for front-office commercial relationship management. Operational coverage spans treasury services, accounting, wealth advisory, specialty finance, and commercial lending functions, reflecting cross-functional use of the Fiserv Signature Bank Platform across the bank's United States operations.
Governance and program ownership reflected a business-driven IT engagement model, with an Assistant Vice President IT Business Partner acting as project manager for real time payments and the Salesforce commercial portal, and serving as Vice Chair of the Lending user group for the Fiserv Signature User Group. This structure supported coordinated requirement discovery, stakeholder alignment across Treasury Services, Accounting, Wealth Advisors, and Specialty Finance Group, and recurring user-group governance for ongoing configuration and release decisions.
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Loan Management | ERP Services and Operations |
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2022 | 2022 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LivePerson | Legacy | LivePerson Conversational Cloud | Chatbots and Conversational AI | AI-Powered Application | n/a | 2018 | 2018 |
In 2018, 1st Source Bank implemented LivePerson Conversational Cloud on its public website. 1st Source Bank used LivePerson Conversational Cloud in the Chatbots and Conversational AI category to support customer service and digital channel operations.
The deployment focused on a customer facing web chat layer built around capabilities typical of Chatbots and Conversational AI, including natural language intent detection, AI assisted and rule based automated messaging, session continuity for asynchronous conversations, and escalation paths to live agents. LivePerson Conversational Cloud was configured with conversational workflows and administrative dashboards for monitoring conversations and managing scripted responses.
Operational responsibility for the LivePerson Conversational Cloud instance sat with digital channels and contact center teams, who managed routing logic, conversational content governance, and agent handoff rules. The solution was embedded into the website front end to serve retail and small business customers, instrumented for real time monitoring and operational oversight by centralized service teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2019 | 2019 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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IT Decision Makers and Key Stakeholders at 1st Source Bank
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 1st Source Bank Executives
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FAQ - APPS RUN THE WORLD 1st Source Bank Technographics
1st Source Bank is a Banking and Financial Services organization based in United States,
with around 1150 employees and annual revenues of $355.0 million.
1st Source Bank operates a diverse technology stack with applications such as
FIS Relius, Fiserv Signature Bank Platform and LivePerson Conversational Cloud,
covering areas like Benefits Administration, Pension Administration, Core Banking and Chatbots and Conversational AI.
1st Source Bank has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, Fiserv and LivePerson.
1st Source Bank recently adopted applications including
ICE Mortgage Black Knight MSP in 2022, DocuSign eSignature in 2022 and Hubspot Marketing Automation in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 1st Source Bank’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 1st Source Bank’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 1st Source Bank technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.