2helpU Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 2helpU and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 2helpU employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 2helpU has purchased the following applications: Akamai mPulse for Application Performance Management in 2023, Zendesk Chat for Chatbots and Conversational AI in 2021, Akamai CDN for Content Delivery Network in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 2helpU is running and its propensity to invest more and deepen its relationship with Akamai , Zendesk , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 2helpU revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 2helpU intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai mPulse | Application Performance Management | ITSM | n/a | 2023 | 2023 |
In 2023, 2helpU implemented Akamai mPulse to instrument its public website. The deployment uses Akamai mPulse for Application Performance Management to collect real user performance telemetry across page load and resource timing, placing the application at the center of web performance monitoring for the company.
Configuration emphasized front end monitoring and real user monitoring, capturing page timing, resource timing, and JavaScript error tracing consistent with standard Application Performance Management capabilities. Akamai mPulse was implemented via client side script instrumentation embedded in site pages to aggregate browser side metrics and session level traces for analysis inside the Akamai mPulse console.
Operational scope is focused on the 2helpU public web storefront and customer facing pages, supporting web operations and marketing functions responsible for site reliability and customer experience. Governance and access were organized for a small team, centralized on Akamai mPulse dashboards and reporting for performance triage, with measurement and alerting workflows aligned to ongoing site maintenance and customer experience management.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Akamai | Legacy | Akamai CDN | Content Delivery Network | IaaS | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Governance, Risk and Compliance | TRM |
|
2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2023 | 2023 |
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