360 Visibility
926 Nashville Rd.,
Vaughan, L0J 1C0, ON,
Canada
Vaughan, L0J 1C0, ON,
Canada
1 905-907-3600
Professional Services
360 Visibility Technographics
360 Visibility Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 360 Visibility and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 30 360 Visibility employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
360 Visibility has purchased the following applications: Zendesk Chat for Chatbots and Conversational AI in 2016, Cisco Webex Meetings for Audio Video and Web Conferencing in 2017, CallRail Call Tracking for Call Tracking and Recording in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 360 Visibility is running and its propensity to invest more and deepen its relationship with Zendesk , Cisco Systems , Zoom Video Communications or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 360 Visibility revenues, which have grown to $3.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 360 Visibility intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
360 Visibility Tech Stack and Enterprise Applications
360 Visibility AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, 360 Visibility implemented Zendesk Chat, deploying an application classified as Chatbots and Conversational AI. The rollout is visible through the presence of a Zopim chat widget on the company website, indicating a web-embedded live messaging implementation. Zendesk Chat was configured to handle inbound site conversations for professional services inquiries and client support.
Configuration centered on agent seats, chat routing and transcript capture, leveraging typical Chatbots and Conversational AI capabilities such as real-time messaging, visitor tracking and canned responses tailored for a 30 person professional services firm. Operational ownership was assigned to customer service and business development teams, with process adjustments to centralize chat handling during business hours and to log conversations for follow up. This implementation links 360 Visibility, Zendesk Chat, Chatbots and Conversational AI and the company customer service function.
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360 Visibility Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, 360 Visibility implemented Cisco Webex Meetings as its Audio Video and Web Conferencing solution. The deployment covered the firm of 30 employees, provisioning Webex Meetings clients and browser access to support internal collaboration and client-facing consultations. Cisco Webex Meetings was positioned to handle scheduled meetings, ad hoc calls, and screen sharing across the professional services business function.
Operational implementation included use of the WebEx Panel embedded on the company website to surface meeting join points and public-facing event access, maintaining the Webex Meetings branding and session orchestration on the public site. Administration centered on account provisioning, meeting moderation controls, and recording and scheduling configurations consistent with small professional services operations. The implementation emphasized standard conferencing workflows such as audio, video, screen sharing, and recording to support client engagements and internal project coordination.
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Audio Video and Web Conferencing | Collaboration |
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2021 | 2021 |
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Collaboration | Collaboration |
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2016 | 2016 |
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Collaboration | Collaboration |
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2018 | 2018 |
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360 Visibility CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2014 | 2014 |
In 2014, 360 Visibility implemented CallRail Call Tracking. The deployment embeds CallRail Call Tracking directly on the corporate website to enable Call Tracking and Recording capabilities for inbound lead attribution and call analytics. 360 Visibility is a Canada based professional services firm with about 30 employees and approximately 3,000,000 in revenue.
Implementation architecture centers on web level instrumentation, using the CallRail tracking snippet and a pool of tracking numbers to attribute calls to marketing sources and campaigns. Functional capabilities implemented include call tracking, call recording, session level call analytics, and reporting workflows used by marketing and sales to route and qualify inbound phone leads. Governance was organized around centralized phone number management and a marketing owned reporting cadence to surface call metrics into regular lead capture and campaign attribution processes.
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Customer Engagement | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2014 | 2014 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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360 Visibility ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2020 | 2020 |
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360 Visibility PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2020 | 2020 |
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360 Visibility IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at 360 Visibility
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by 360 Visibility Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from 360 Visibility IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the 360 Visibility digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD 360 Visibility Technographics
360 Visibility is a Professional Services organization based in Canada,
with around 30 employees and annual revenues of $3.0 million.
360 Visibility operates a diverse technology stack with applications such as
Zendesk Chat, Cisco Webex Meetings and CallRail Call Tracking,
covering areas like Chatbots and Conversational AI, Audio Video and Web Conferencing and Call Tracking and Recording.
360 Visibility has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Zendesk, Cisco Systems and CallRail.
360 Visibility recently adopted applications including
Zoom in 2021, Microsoft Oribi Analytics in 2021 and Google Cloud Platform (GCP) in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of 360 Visibility’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates 360 Visibility’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete 360 Visibility technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.