Pittston, 18640, PA,
United States
4 The Office Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by 4 The Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 4 The Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 4 The Office has purchased the following applications: LiveHelpNow Live Chat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2015, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 4 The Office is running and its propensity to invest more and deepen its relationship with LiveHelpNow , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 4 The Office revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 4 The Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, 4 The Office implemented LiveHelpNow Live Chat on its public website. The implementation uses LiveHelpNow Live Chat, classified in the Chatbots and Conversational AI category, to provide real time visitor engagement and web based customer contact directly from product and contact pages. The deployment is a SaaS chat widget embedded into the storefront, providing in page entry points for customers without native desktop software.
Functional capabilities implemented include the LiveHelpNow Live Chat agent console, canned responses for common retail queries, proactive chat invitations based on page behavior, and chat transcript capture for follow up. Configuration focused on session routing to available staff and maintaining conversation history, reflecting standard Chatbots and Conversational AI workflows for live customer engagement and record keeping.
Operational scope covered customer service and online sales support on the company website, consistent with a compact rollout for a 15 employee retail firm. Governance emphasized agent access controls and scripted response templates to standardize customer interactions, with workflows oriented around inbound website inquiries and sales assistance.
|
Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
|
IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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|
Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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