Pittston, 18640, PA,
United States
4 The Office Technographics
4 The Office Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by 4 The Office and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 15 4 The Office employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that 4 The Office has purchased the following applications: LiveHelpNow Live Chat for Chatbots and Conversational AI in 2013, Microsoft 365 for Collaboration in 2015, Microsoft Azure Cloud Services for Application Hosting and Computing Services in 2014 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems 4 The Office is running and its propensity to invest more and deepen its relationship with LiveHelpNow , Microsoft , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing 4 The Office revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for 4 The Office intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
4 The Office Tech Stack and Enterprise Applications
4 The Office AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| LiveHelpNow | Legacy | LiveHelpNow Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2013 | 2013 |
In 2013, 4 The Office implemented LiveHelpNow Live Chat on its public website. The implementation uses LiveHelpNow Live Chat, classified in the Chatbots and Conversational AI category, to provide real time visitor engagement and web based customer contact directly from product and contact pages. The deployment is a SaaS chat widget embedded into the storefront, providing in page entry points for customers without native desktop software.
Functional capabilities implemented include the LiveHelpNow Live Chat agent console, canned responses for common retail queries, proactive chat invitations based on page behavior, and chat transcript capture for follow up. Configuration focused on session routing to available staff and maintaining conversation history, reflecting standard Chatbots and Conversational AI workflows for live customer engagement and record keeping.
Operational scope covered customer service and online sales support on the company website, consistent with a compact rollout for a 15 employee retail firm. Governance emphasized agent access controls and scripted response templates to standardize customer interactions, with workflows oriented around inbound website inquiries and sales assistance.
|
4 The Office Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2015 | 2015 |
In 2015, 4 The Office implemented Microsoft 365 as its Collaboration platform. Microsoft 365 was provisioned as a cloud tenant to provide core Collaboration capabilities, delivering hosted email, Office applications, document libraries and team chat to support day to day office operations, and the company is documented as using Microsoft 365 on their website.
Deployment emphasized a cloud first architecture managed through the Microsoft 365 admin center, with user provisioning and license assignment sized for a 15 person retail office. Configuration focused on standard Microsoft 365 modules for collaboration and content management, including Exchange Online for email, SharePoint Online for shared document libraries and site content, and Microsoft Teams for synchronous communication, with governance implemented through role based administration and centralized document libraries to support sales, procurement and office administration workflows.
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4 The Office IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft Azure Cloud Services | Application Hosting and Computing Services | IaaS | n/a | 2014 | 2014 |
In 2014, 4 The Office implemented Microsoft Azure Cloud Services to host its website, classifying the deployment within the Application Hosting and Computing Services category. The implementation uses Microsoft Azure Cloud Services to provide managed web hosting, scalable compute for site processes, object storage for media and assets, and platform monitoring to maintain availability for the retailer's public web presence.
The architecture is oriented around cloud-native hosting and content delivery, with configuration scaled to the needs of a small retail operation. Operational scope centers on the company website and customer-facing content, aligning business functions such as marketing and site operations with cloud-hosted application and infrastructure responsibilities.
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4 The Office CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
|
|
|
Identity and Access Management (IAM) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at 4 The Office
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by 4 The Office Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||