Sainsbury’s
Sainsbury's Store Support Centre 33 Holborn,
London, EC1N 2HT,
United Kingdom
London, EC1N 2HT,
United Kingdom
44 20 7695-6000
Retail
Sainsbury’s Technographics
Sainsbury’s Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Sainsbury’s and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 145000 Sainsbury’s employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Sainsbury’s has purchased the following applications: Oracle Cloud ERP for ERP Financial in 2017, Oracle Cloud HCM for Core HR in 2020, Pega Platform for Business Process Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Sainsbury’s is running and its propensity to invest more and deepen its relationship with Oracle , SAP , Edenred or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Sainsbury’s revenues, which have grown to $43.61 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Sainsbury’s intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Sainsbury’s Tech Stack and Enterprise Applications
Sainsbury’s ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite | Oracle Cloud ERP | ERP Financial | ERP | n/a | 2017 | 2018 |
J Sainsbury's began a program in 2017 to replace its on‑premise Oracle E‑Business Suite with Oracle Cloud ERP, positioning the finance function on Oracle Fusion Finance as the initial cloud deployment. In June 2018 an interim Finance Senior Product Owner was appointed to lead finance product ownership activities after the previous holder emigrated; that role participated directly in the review and selection of Oracle Fusion Finance and evaluated potential implementation partners. The implementation was scoped as a cloud‑first, finance‑centric transformation replacing EBS, focused on standardizing core financial modules (general ledger, accounts payable, accounts receivable, fixed assets) and establishing program governance, vendor/module selection, and product management for enterprise financial processes.
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Expense Management | ERP |
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2018 | 2018 |
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Sainsbury’s HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Oracle E-Business Suite HRMS | Oracle Cloud HCM | Core HR | HCM | n/a | 2020 | 2020 |
In 2020 J Sainsbury’s selected and began deploying Oracle Cloud HCM to replace a highly customized, 10‑year‑old Oracle E-Business Suite HRMS. The implementation standardized Core HR on a single automated cloud platform and modernized recruiting and onboarding to better process approximately 57,000 annual hires and support an employee base of about 141,517.
Sainsbury’s configured Oracle Cloud HCM modules for Core HR, recruiting and onboarding and leveraged Oracle PaaS to address complex, unique requirements that had previously relied on on‑premises customizations. The program focused on enterprise‑wide HR execution and user experience, with a projected £16M reduction in HRIT costs and stated improvements in employee productivity and HR execution.
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Employee Recognition and Rewards Management | HCM |
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2020 | 2020 |
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Learning and Development | HCM |
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2023 | 2023 |
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Payroll | HCM |
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2018 | 2018 |
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Recruiting, Applicant Tracking System, Candidate Relationship Management | HCM |
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2020 | 2020 |
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Time and Attendance | HCM |
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2017 | 2017 |
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Workforce Analytics | HCM |
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2016 | 2016 |
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Workforce Management | HCM |
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2019 | 2019 |
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Workforce Management | HCM |
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2023 | 2023 |
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Sainsbury’s ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Pegasystems | Legacy | Pega Platform | Business Process Management | ERP Services and Operations | n/a | 2021 | 2021 |
In 2021, J Sainsbury's implemented Pega Platform to reimagine customer service and create a unified view of customer interactions across its retail estate. The program targeted customer service teams across more than 1,400 retail locations and contact centers and extended to support the Argos brand within a multi brand, multichannel scope.
The deployment centers on Pega Customer Service case management capabilities within the Business Process Management category, delivering a 360-degree customer profile that includes query and order history, gestures of good will, and complaint records. Agents now use an intuitive user interface that guides interaction flows, replacing manual Word based response templates with structured dropdown driven categorization and automated suggested responses. Functional modules implemented include case orchestration, interaction history, an in store staff portal, omni channel routing, and a Food Cost Recovery function to capture and categorize quality issue data for supplier recharging.
Architecturally the solution is powered by Pega Cloud, providing a centralized case repository and continuous delivery of updates while maintaining consistent agent workflows across contact centers and in store portals. The implementation unifies channel interactions into a single case object model so cases can be progressed through configured life cycle stages and automated escalations. The deployment leverages platform workflow and decision capabilities typical of Business Process Management systems to standardize categorization and response automation.
Governance and process changes accompanied the technical build, instituting standardized complaint categorization, response templates surfaced through the platform UI, and defined case management lifecycles for complaints and refunds. Agents follow guided scripts and decisioning paths which reduced manual search and contextualization tasks and enabled the capture of supplier fault data within case records for downstream financial reconciliation. Operational coverage includes contact center agents and in store staff, with workflows rolled out to support consistent handling across brands and sites.
Reported results after deployment include approximately 2 million cases handled annually through the platform, approximately £5 million in supplier cost recovery annually via the Food Cost Recovery function, and more than 40,000 full time employee hours freed each year through workflow automation. Sainsbury's also reports improved omni channel interaction consistency and a 45 percent reduction in maintenance and support costs.
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Point Of Sale | ERP Services and Operations |
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2024 | 2024 |
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Retail Management | ERP Services and Operations |
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2014 | 2015 |
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Retail Management | ERP Services and Operations |
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2019 | 2019 |
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Sainsbury’s AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Sainsbury’s Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Analytics and BI | Analytics and BI |
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2020 | 2020 |
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Data Warehouse | Analytics and BI |
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2020 | 2020 |
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Sainsbury’s Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2024 | 2024 |
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Sainsbury’s eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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eCommerce | eCommerce |
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2024 | 2024 |
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Sainsbury’s SCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Advanced Planning and Scheduling | SCM |
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2020 | 2020 |
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Inventory Management | SCM |
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2023 | 2024 |
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Order Management | SCM |
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2024 | 2025 |
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Supply Chain Management | SCM |
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2020 | 2020 |
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Warehouse Management | SCM |
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2021 | 2021 |
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Sainsbury’s CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Data Platform | CRM |
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2024 | 2024 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Loyalty | CRM |
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2002 | 2002 |
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Customer Support | CRM |
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2014 | 2014 |
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Customer Support | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2020 | 2021 |
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Interactive Voice Response (IVR) | CRM |
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2018 | 2018 |
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Interactive Voice Response (IVR) | CRM |
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2023 | 2024 |
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Lead Generation | CRM |
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2025 | 2025 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Analytics | CRM |
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2022 | 2022 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Tag Management | CRM |
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2018 | 2018 |
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Sainsbury’s ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Performance Management | ITSM |
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2020 | 2020 |
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IT Service Management | ITSM |
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2025 | 2025 |
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Sainsbury’s PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Project Portfolio Management | PPM |
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2012 | 2013 |
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Sainsbury’s Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Procurement | Procurement |
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2015 | 2015 |
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Sainsbury’s TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Treasury Management | TRM |
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2015 | 2015 |
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Sainsbury’s PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Extract, Transform, and Load (ETL), Data Replication | PaaS |
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2010 | 2010 |
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Master Data Management | PaaS |
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2016 | 2017 |
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Transactional Email | PaaS |
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2015 | 2015 |
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Transactional Email | PaaS |
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2018 | 2018 |
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Sainsbury’s IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Data Streaming | IaaS |
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2020 | 2020 |
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Sainsbury’s CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Sainsbury’s
| First Name | Last Name | Title | Function | Department | Phone | |
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CFO | CXO | Finance | |
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CTO | CXO | Finance | |
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Head of Trading & Supply Chain Finance | Director | Supply Chain | |
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Group HR Director | Director | HR | |
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Group CIO | CXO | Finance | |
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Director of Group Property, Procurement and Cost Transformation | Director | Procurement | |
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Head Of Group Procurement at Sainsbury’s PLC (Supermarkets, Argos, Sainsbury’s Bank & Habitat) | Director | Procurement | |
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Procurement Senior Category Manager | Manager | Procurement | |
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Payroll Processing & Systems Manager | Manager | IT | |
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Director of Corporate HR | Director | HR | |
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Kronos Workforce Management Implementation Manager | Manager | HR | |
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Head of HR | Director | HR | |
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Chief Financial Officer | CXO | Finance | |
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Project Manager to the Retail & Digital Director | Manager | IT | |
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Head of Retail Analytics | Director | Finance | |
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Central Retail Programme Manager | Manager | Finance | |
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Director of Finance - Technology | Director | IT | |
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IT Sourcing Manager | Manager | Procurement | |
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Head Of Procurement | Director | Procurement | |
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Transformation Director | Director | Operations | |
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Customer Experience Executive | CXO | Customer Service | |
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Director of Strategy | Director | Finance | |
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Chief Technology Officer, Customer and Data | CXO | Customer Service | |
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Infrastructure Engineer | Manager | Finance | |
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Lead Infrastructure Architect | Manager | Finance | |
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Senior Data Engineer | Manager | IT | |
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Director of Contact Centres | Director | Customer Service | |
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Head Of Customer Experience | Director | Customer Service | |
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Head Of Customer Experience | Director | Customer Service | |
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Contact and Call Center, Customer Journey, Digital Service, Customer Support, Customer Experience (C | Manager | Customer Service | |
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Senior Customer Experience Manager | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Project Manager | Manager | Finance | |
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Head of Transport | Director | Supply Chain | |
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Head of Transport Development | Director | Supply Chain | |
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Head of Transport Planning | Director | Supply Chain | |
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Group Supply Chain and Logistics Director | Director | Supply Chain | |
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Director of Finance: GM | Director | Finance | |
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Head of Finance Strategy | Director | Finance | |
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Head of Finance - Tech | Director | Finance | |
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Head of Finance - Sustainability | Director | Finance | |
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Director Of Procurement | Director | Procurement | |
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Contact Centre Team Manager | Manager | Customer Service | |
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4S Customer Experience Manager | Manager | Customer Service | |
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Customer Experience Manager | Manager | Customer Service | |
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Lead Customer Experience Manager | Manager | Customer Service | |
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Director of Ecommerce - General Merchandise | Director | Finance | |
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Head of eCommerce - Tu | Director | Finance | |
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Head of Ecommerce Operations | Director | Finance | |
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CTO | CXO | Finance | |
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Chief Financial Officer | CXO | Finance | |
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Director of Analytics | Director | Finance | |
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Analytics Manager | Manager | IT | |
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Director of HR - Retail | Director | HR | |
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People Analytics Manager | Manager | HR | |
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Head of People Analytics and Data Integrity | Director | HR | |
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Director of HR Change and Colleague Experience | Director | HR | |
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Head of Change, Implementation and PMO | Director | Operations | |
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Senior Portfolio & PMO Leader | Manager | Operations | |
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PMO Planning Manager | Manager | Operations | |
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Head of Data Portfolio Management | Director | IT | |
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Director of Portfolio, Technology | Director | IT | |
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Apps Being Evaluated by Sainsbury’s Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Sainsbury’s IT executives and key decision makers. This section highlights Sainsbury’s's latest recorded technology evaluations, including HCL Commerce (ex IBM Websphere Commerce) for eCommerce on 2025-10-09. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Sainsbury’s digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| 2025-10-09 | Sainsbury’s | Evaluated | HCL Technologies | HCL Commerce (ex IBM Websphere Commerce) | eCommerce | eCommerce |
FAQ - APPS RUN THE WORLD Sainsbury’s Technographics
Sainsbury’s is a Retail organization based in United Kingdom,
with around 145000 employees and annual revenues of $43.61 billion.
Sainsbury’s operates a diverse technology stack with applications such as
Oracle Cloud ERP, Oracle Cloud HCM and Pega Platform,
covering areas like ERP Financial, Core HR and Business Process Management.
Sainsbury’s has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Oracle and Pegasystems.
Sainsbury’s recently adopted applications including
Kumo Platform in 2025, ServiceNow ITSM in 2025 and NCR Voyix Aloha POS in 2024,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Sainsbury’s’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Sainsbury’s’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Sainsbury’s technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.