Belgrade, 11070,
Serbia
A1 Serbia Technographics
A1 Serbia Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by A1 Serbia and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 1456 A1 Serbia employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that A1 Serbia has purchased the following applications: NetCracker BSS/OSS for OSS/BSS in 2020, Workplace by Facebook for Collaboration in 2021, Hotjar for Customer Experience in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems A1 Serbia is running and its propensity to invest more and deepen its relationship with NEC Corporation , Facebook , Contentsquare or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing A1 Serbia revenues, which have grown to $340.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for A1 Serbia intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
A1 Serbia Tech Stack and Enterprise Applications
ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| NEC Corporation | Legacy | NetCracker BSS/OSS | OSS/BSS | ERP Services and Operations | n/a | 2020 | 2020 |
In 2020, A1 Serbia integrated NetCracker BSS/OSS as part of a multiyear modernization program across A1 Telecom Austria Group, initiating a migration to a multitenant, cloud-based Resource Inventory within its OSS/BSS estate. The deployment emphasized a cloud OSS architecture to provide consistent inventory processes and unified operational visibility across multiple country operations.
NetCracker BSS/OSS was implemented with core components including Netcracker Framework, Resource Inventory, Workflow Management, Discovery and Reconciliation, and Network Planning and Design. Configuration work centered on multitenancy controls, inventory reconciliation logic, and workflow orchestration to support cross-border service provisioning and lifecycle management.
Operational scope covered services across Bulgaria, Croatia, Serbia and Slovenia, positioning A1 Serbia to use the NetCracker BSS/OSS solution for service activation, resource tracking, and network planning workflows. The implementation explicitly targeted readiness for new service classes including 5G, and aimed to standardize inventory and operational processes across the four A1 Group countries.
Governance and delivery were organized as a multiyear joint development and professional services engagement, with Netcracker providing development, maintenance and support across the participating markets. Outcomes stated by the parties included faster time to market for new services, greater operational visibility, and consistent Resource Inventory processes across the multicountry footprint.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Workplace by Facebook | Collaboration | Collaboration | n/a | 2021 | 2021 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2021 | 2021 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2022 | 2022 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at A1 Serbia
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by A1 Serbia Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||