Geispolsheim, 67118,
France
Abisco Technographics
Abisco Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Abisco and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 40 Abisco employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Abisco has purchased the following applications: Zendesk Service for Customer Support in 2019, OVHcloud for Application Hosting and Computing Services in 2012 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Abisco is running and its propensity to invest more and deepen its relationship with Zendesk , OVHcloud or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Abisco revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Abisco intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Abisco Tech Stack and Enterprise Applications
CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Service | Customer Support | CRM | n/a | 2019 | 2019 |
In 2019, Abisco implemented Zendesk Service on its website to provide Customer Support. The deployment captures inbound customer inquiries via an embedded web support widget and centralizes them in Zendesk Service ticketing for a compact distribution firm operating in France.
Configuration emphasizes core Customer Support capabilities such as ticket lifecycle management, web widget capture, email channel routing and a knowledge base for self-service. The Zendesk Service setup supports centralized ticket triage, assignment rules, basic SLA workflows and role based access, aligning support processes with the customer service team at the 40 employee organization.
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| OVHcloud | Legacy | OVHcloud | Application Hosting and Computing Services | IaaS | n/a | 2012 | 2012 |
In 2012, Abisco deployed OVHcloud for Application Hosting and Computing Services to host its corporate website. The OVHcloud implementation provides Abisco with public web hosting and internet-facing compute resources that underpin the distributor's online presence.
The implementation centers on web hosting, DNS management, and compute and storage provisioning consistent with Application Hosting and Computing Services, configured to run the company website and related web services. Operational ownership is handled by Abisco's internal IT lead who provisions and manages OVHcloud instances through the provider control plane rather than maintaining on-premises equipment, and the scope is focused on the France-based distributor's customer-facing website supporting marketing and customer access functions.
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IT Decision Makers and Key Stakeholders at Abisco
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
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Apps Being Evaluated by Abisco Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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