AC Hotel Phoenix Downtown
414 N 5th St,
Phoenix, 85004, AZ,
United States
Phoenix, 85004, AZ,
United States
1 602-258-1771
Leisure and Hospitality
AC Hotel Phoenix Downtown Technographics
AC Hotel Phoenix Downtown Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by AC Hotel Phoenix Downtown and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 130 AC Hotel Phoenix Downtown employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that AC Hotel Phoenix Downtown has purchased the following applications: M3 Accounting Core for ERP Financial in 2018, Salesforce Chat (formerly Salesforce Live Agent) for Chatbots and Conversational AI in 2016, Adobe Connect for Audio Video and Web Conferencing in 2017 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems AC Hotel Phoenix Downtown is running and its propensity to invest more and deepen its relationship with M3 , Salesforce , Adobe Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing AC Hotel Phoenix Downtown revenues, which have grown to $15.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for AC Hotel Phoenix Downtown intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AC Hotel Phoenix Downtown Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| M3 | Legacy | M3 Accounting Core | ERP Financial | ERP Financial Management | n/a | 2018 | 2018 |
In 2018, AC Hotel Phoenix Downtown implemented M3 Accounting Core. M3 Accounting Core is an ERP Financial application deployed to support property-level financial management for the 130-employee hotel and to centralize accounting workflows for the property.
The implementation focused on core financial modules typical of ERP Financial systems, including general ledger, accounts payable, accounts receivable, chart of accounts and financial reporting, configured to support P&L management and forecasting workflows used by the General Manager and finance staff. Configuration emphasized automated journal posting, reconciliations and standardized financial reporting templates to align hotel operations with regular close and reporting cycles.
Operational scope covered accounting and executive functions across hotel departments including food and beverage, sales, engineering and operations, enabling consolidated property financial statements and P&L oversight. Governance was established through role-based access for accounting staff and the General Manager, configuration of a property chart of accounts, and standardized reporting cadence to align operational leaders with finance processes.
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Salesforce | Legacy | Salesforce Chat (formerly Salesforce Live Agent) | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, AC Hotel Phoenix Downtown implemented Salesforce Chat, formerly Salesforce Live Agent, on its website. The deployment placed Salesforce Chat at the customer engagement layer, classifying the effort within the Chatbots and Conversational AI category and targeting web-based guest interactions for the hotel.
The implementation emphasized real time messaging capabilities, including a web chat widget, visitor-initiated and proactive chat triggers, queueing and agent routing logic, chat transcript capture, and templated responses to standard guest inquiries. Configuration work focused on session routing and agent presence management, enabling staff to accept, transfer, and close chats while preserving conversation history.
Operational coverage centered on guest services workflows, specifically front desk, reservations, and concierge touchpoints, with messages delivered to an agent console used by on-shift personnel. Routing rules and availability schedules were applied to align chat handling with staffing patterns and to ensure handoffs between agents matched hotel operating hours.
Governance included scripting for common guest scenarios, documented escalation paths to phone or email follow up, and role level responsibilities for chat monitoring and response. Training and procedural updates were part of the rollout to embed chat handling into daily operations and to standardize response quality across service teams.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, AC Hotel Phoenix Downtown implemented Adobe Connect. The hotel uses Adobe Connect on its public website to deliver virtual meeting rooms and hosted sessions, aligning the deployment with its Audio Video and Web Conferencing needs. The implementation is presented as the conferencing layer accessible from site pages, enabling external attendees and guests to join scheduled sessions without separate client distribution.
Functionally the Adobe Connect deployment leverages standard Audio Video and Web Conferencing capabilities, including web and audio conferencing, screen sharing, and webinar-style room management to support meetings and virtual events. Integration is centered on embedding Adobe Connect meeting links and rooms into the hotel website to provision session access via site navigation and event pages. Operational coverage extends to guest-facing event access and internal collaboration workflows, with scheduling and access controls managed at the property level to govern session provisioning and participant permissions.
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Asset Management | Content Management |
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2021 | 2021 |
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Digital Signing | Content Management |
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2021 | 2021 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Personalization and Product Recommendations | eCommerce |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Customer Data Platform | CRM |
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2015 | 2015 |
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Customer Engagement | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Experience | CRM |
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2021 | 2021 |
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Customer Support | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2015 | 2015 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2014 | 2014 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Listing Management | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2021 | 2021 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Marketing Automation | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2016 | 2016 |
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Application Performance Management | ITSM |
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2016 | 2016 |
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IT Service Management | ITSM |
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2021 | 2021 |
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IT Service Management | ITSM |
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2022 | 2022 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at AC Hotel Phoenix Downtown
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by AC Hotel Phoenix Downtown Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from AC Hotel Phoenix Downtown IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the AC Hotel Phoenix Downtown digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD AC Hotel Phoenix Downtown Technographics
AC Hotel Phoenix Downtown is a Leisure and Hospitality organization based in United States,
with around 130 employees and annual revenues of $15.0 million.
AC Hotel Phoenix Downtown operates a diverse technology stack with applications such as
M3 Accounting Core, Salesforce Chat (formerly Salesforce Live Agent) and Adobe Connect,
covering areas like ERP Financial, Chatbots and Conversational AI and Audio Video and Web Conferencing.
AC Hotel Phoenix Downtown has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as M3, Salesforce and Adobe Systems.
AC Hotel Phoenix Downtown recently adopted applications including
Microsoft 365 in 2022, Atlassian Jira Service Desk in 2022 and Adobe Experience Manager in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of AC Hotel Phoenix Downtown’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates AC Hotel Phoenix Downtown’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete AC Hotel Phoenix Downtown technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.