AI Buyer Insights:

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● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Sunflower Bank, a Fiserv Signature Bank customer evaluated FIS Horizon

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Adelphi University, an ADP Enterprise eTIME customer evaluated Workday Time and Attendance

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

Accendo
Location
Avenida Paseo de la Reforma 250, Torre A, Piso 8, Suite 807,
Mexico City, 6600,
Mexico
Website
https://www.accendo.com.mx/
Phone
52 800 228 0023
Artw industry
Banking and Financial Services
Employee
Revenue

Accendo Technographics

Accendo Software Purchases and Digital Transformation Initiatives

Discover the latest software purchases and digital transformation initiatives being undertaken by Accendo and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 625 Accendo employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.

During our research, we have identified that Accendo has purchased the following applications: C3ntro Contact Center for Call Center in 2020 and the related IT decision-makers and key stakeholders.

Our database provides customer insight and contextual information on which enterprise applications and software systems Accendo is running and its propensity to invest more and deepen its relationship with C3NTRO Telecom or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.

We have been analyzing Accendo revenues, which have grown to $156.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accendo intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.

Accendo Data, Technology Stack, and Enterprise Applications
CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
C3NTRO Telecom Legacy C3ntro Contact Center Call Center CRM n/a 2020 2020
In 2020, Accendo implemented unified communications and telephony through C3NTRO Telecom, deploying the C3ntro Contact Center as a Call Center solution to support telephone-based customer service across its Mexico operations. The engagement concentrated on consolidating voice routing and agent handling to improve internal and external communications for Accendo Banco. Configuration work focused on core Call Center capabilities including automatic call distribution, interactive voice response, agent desktop routing, call recording and operational reporting, alongside unified communications features for presence and internal voice collaboration. The C3ntro Contact Center was configured to provide queue management, skill-based routing and supervisor monitoring, aligning platform configuration with standard contact center workflows and telephone channel optimization. Operational coverage extended across Accendo's Mexico retail banking contact points and centralized customer service teams, affecting frontline customer service and internal communications functions. Governance followed a phased rollout model with operational controls for supervision and reporting and configuration governance tied to contact center workflows. Case materials indicate the deployment improved telephone customer service and internal communications, with implementation scoped to telephone channels and contact center operations.
IT Decision Makers and Key Stakeholders at Accendo
First Name Last Name Title Function Department Email Phone
No data found
Show All Contacts
Apps Being Evaluated by Accendo Executives
Date Company Status Vendor Product Category Market
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FAQ - APPS RUN THE WORLD Accendo Technographics

Accendo is a Banking and Financial Services organization based in Mexico, with around 625 employees and annual revenues of $156.0 million.

Accendo operates a diverse technology stack with applications such as C3ntro Contact Center, covering areas like Call Center.

Accendo has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as C3NTRO Telecom.

Accendo recently adopted applications including C3ntro Contact Center in 2020, highlighting its ongoing modernization strategy.

APPS RUN THE WORLD maintains an up-to-date database of Accendo’s key decision makers and IT executives, available to Premium subscribers.

Our research team continuously updates Accendo’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.

Subscribe to APPS RUN THE WORLD to access the complete Accendo technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.