Castle Rock, 80104, CO,
United States
Accent On Hearing Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by Accent On Hearing and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 10 Accent On Hearing employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Accent On Hearing has purchased the following applications: Client Chat Live for Chatbots and Conversational AI in 2023, CallRail Call Tracking for Call Tracking and Recording in 2023, New Relic APM for Application Performance Management in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Accent On Hearing is running and its propensity to invest more and deepen its relationship with Client Chat Live , CallRail , Google or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Accent On Hearing revenues, which have grown to $1.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Accent On Hearing intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Client Chat Live | Legacy | Client Chat Live | Chatbots and Conversational AI | AI-Powered Application | n/a | 2023 | 2023 |
In 2023, Accent On Hearing implemented Client Chat Live on its website. Client Chat Live, categorized as Chatbots and Conversational AI, was embedded as a web chat widget to handle site visitor inquiries and surface contact information for store follow up.
Deployment centered on the retail website front-end, with conversational workflows configured for customer service and appointment scheduling use cases. Implemented capabilities include real-time messaging, scripted canned responses, proactive visitor engagement, and form-based lead capture, all managed through the Client Chat Live administration console. Operational scope is the companys online customer engagement for its retail business, and governance responsibilities were retained by internal staff who configure conversation flows and manage agent availability.
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| CallRail | Legacy | CallRail Call Tracking | Call Tracking and Recording | CRM | n/a | 2023 | 2023 |
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Tag Management | CRM |
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2023 | 2023 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| New Relic | Legacy | New Relic APM | Application Performance Management | ITSM | n/a | 2023 | 2023 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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