Woodland Hills, 91367, CA,
United States
Ace Infoway Technographics
Ace Infoway Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Ace Infoway and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 220 Ace Infoway employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Ace Infoway has purchased the following applications: Tawk.to for Chatbots and Conversational AI in 2016, Hotjar for Customer Experience in 2019, Rackspace Cloud for Application Hosting and Computing Services in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Ace Infoway is running and its propensity to invest more and deepen its relationship with Tawk.to , Contentsquare , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Ace Infoway revenues, which have grown to $50.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Ace Infoway intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Ace Infoway Tech Stack and Enterprise Applications
Ace Infoway AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Tawk.to | Legacy | Tawk.to | Chatbots and Conversational AI | AI-Powered Application | n/a | 2016 | 2016 |
In 2016, Ace Infoway implemented Tawk.to on its public website. Tawk.to is a Chatbots and Conversational AI application used to provide web‑based conversational engagement and support for site visitors.
The deployment is a website-embedded chat widget, providing real-time messaging, visitor session monitoring, canned responses, and chat transcript capture consistent with Chatbots and Conversational AI functionality. The full application name Tawk.to is present on the corporate site and operates as the primary conversational interface for inbound customer inquiries.
Operationally the implementation supports customer support and online lead capture workflows on Ace Infoway’s website, routing inbound chats to agents, preserving conversation history for follow-up, and centralizing web touchpoint interactions. Governance is managed through the Tawk.to administrative console to control agent assignments, visibility, and canned reply configuration to standardize responses across customer-facing teams.
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Ace Infoway CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Contentsquare | Legacy | Hotjar | Customer Experience | CRM | n/a | 2019 | 2019 |
In 2019 Ace Infoway implemented Hotjar on its public website. The deployment used Hotjar as a Customer Experience solution to capture visitor behavior and support web marketing and UX analytics for the professional services firm.
Deployment involved embedding the Hotjar tracking script across site pages to enable browser-based behavioral instrumentation consistent with Customer Experience tooling. The implementation aligned Hotjar session recordings, heatmaps, and on-page feedback widgets with marketing and product workflows, and it was managed through client-side tag and consent controls to govern data collection, sampling, and analyst access.
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Marketing Analytics | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2022 | 2022 |
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Ace Infoway IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Rackspace Technology | Legacy | Rackspace Cloud | Application Hosting and Computing Services | IaaS | n/a | 2013 | 2013 |
In 2013, Ace Infoway deployed Rackspace Cloud to host its public website, using Rackspace Cloud as the Application Hosting and Computing Services platform for web-facing applications. The deployment established Rackspace Cloud as the primary compute and hosting environment for the companys web presence and content delivery systems.
The implementation aligned with standard hosting architectures for Application Hosting and Computing Services, leveraging virtual server provisioning, scalable compute instances, object and block storage, and platform-level monitoring to support website availability. Operational ownership rested with Ace Infoways IT and web teams, who used Rackspace Cloud control and API-driven provisioning to manage hosting lifecycle, backups, and administrative access for the company website and associated web applications.
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Cloud Storage | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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IT Decision Makers and Key Stakeholders at Ace Infoway
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Apps Being Evaluated by Ace Infoway Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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