Acer
301 Industrial Dr,
Rushford, 55971, MN,
United States
Rushford, 55971, MN,
United States
1 507-864-2220
Manufacturing
Acer Technographics
Acer Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Acer and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 20 Acer employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acer has purchased the following applications: Access MicrOpay (ex Sage MicrOpay) for Payroll in 2017, Zendesk Chat for Chatbots and Conversational AI in 2021, Cisco Webex Meetings for Audio Video and Web Conferencing in 2018 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acer is running and its propensity to invest more and deepen its relationship with The Access Group , Zendesk , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acer revenues, which have grown to $2.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acer intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Acer Tech Stack and Enterprise Applications
Acer HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| The Access Group | Legacy | Access MicrOpay (ex Sage MicrOpay) | Payroll | HCM | n/a | 2017 | 2018 |
In 2017, Acer implemented Access MicrOpay (ex Sage MicrOpay) for payroll. The Access MicrOpay (ex Sage MicrOpay) deployment focused on Payroll functions to solely manage and process fortnightly and monthly payroll for Australian employees.
Configuration centered on pay run scheduling, employee master data, pay component calculation, tax and statutory reporting workflows, and payroll reconciliation. The implementation explicitly integrated with Micropay Meridan and Connx System to feed payroll data and support processing workflows. Operational ownership rested with HR and finance functions, enforcing a centralized cadence for fortnightly and monthly pay runs and standardised compliance workflows for the Australian employee population.
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Acer AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Zendesk | Legacy | Zendesk Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Acer deployed Zendesk Chat on its public website. The implementation uses Zendesk Chat within the Chatbots and Conversational AI category to deliver real time web messaging, conversational routing, and persistent conversation threads. The deployment follows a cloud hosted SaaS widget model embedded in Acer's website, configured for proactive chat triggers, canned responses, and conversation history typical of Chatbots and Conversational AI solutions. Zendesk Chat is set up to support live agent handoff and asynchronous messaging so customer threads can continue beyond the initial session.
Operational scope is focused on website customer engagement and direct customer service interactions, supporting business functions such as support and sales inquiry capture. Configuration activity included agent routing rules, chat availability scheduling, and knowledge base assisted responses to streamline agent workflows. Governance centered on chat handling procedures and workflow escalation for incoming web inquiries, aligning conversational touchpoints to existing customer service processes. Acer uses Zendesk Chat to instrument web based conversational customer service workflows, linking site visitors to real time support.
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Acer Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Cisco Systems | Legacy | Cisco Webex Meetings | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
In 2018, Acer implemented Cisco Webex Meetings. The deployment leverages Audio Video and Web Conferencing functionality embedded directly on Acer's public website to enable meetings initiated from web pages and browser clients.
Cisco Webex Meetings is operated as a cloud hosted conferencing layer providing standard modules including scheduled meeting orchestration, real time video and audio, screen sharing, recording, and participant management, configured to suit a 20 person manufacturing organization. Integration is concentrated on website embedding and user access provisioning, with administrative controls applied through the Cisco Webex management console and web based meeting configuration. The rollout covered the full organization to support both internal collaboration and customer facing interactions, with governance centered on access controls, user provisioning workflows, and meeting policy configuration rather than on premise infrastructure changes.
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Collaboration | Collaboration |
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2020 | 2020 |
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Acer Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2021 | 2021 |
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Acer eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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eCommerce | eCommerce |
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2019 | 2019 |
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eCommerce | eCommerce |
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2021 | 2021 |
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Product Review Management | eCommerce |
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2017 | 2017 |
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Acer CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Community Management | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Experience | CRM |
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2020 | 2020 |
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Customer Support | CRM |
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2020 | 2020 |
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Data Management Platform | CRM |
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2021 | 2021 |
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Digital Advertising Platform | CRM |
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2017 | 2017 |
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Marketing Analytics | CRM |
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2020 | 2020 |
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Marketing Automation | CRM |
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2017 | 2017 |
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Marketing Automation | CRM |
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2021 | 2021 |
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Partner Relationship Management | CRM |
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2021 | 2021 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Acer TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Acer PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2021 | 2021 |
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Transactional Email | PaaS |
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2021 | 2021 |
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Acer IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Acer CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Identity and Access Management (IAM) | CyberSecurity |
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2020 | 2020 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Acer
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Acer Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acer IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acer digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Acer Technographics
Acer is a Manufacturing organization based in United States,
with around 20 employees and annual revenues of $2.0 million.
Acer operates a diverse technology stack with applications such as
Access MicrOpay (ex Sage MicrOpay), Zendesk Chat and Cisco Webex Meetings,
covering areas like Payroll, Chatbots and Conversational AI and Audio Video and Web Conferencing.
Acer has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as The Access Group, Zendesk and Cisco Systems.
Acer recently adopted applications including
Zendesk Chat in 2021, DocuSign eSignature in 2021 and Linx Impulse in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acer’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Acer’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acer technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.