Fort Lauderdale, 33312, FL,
United States
ACR Electronics Technographics
Discover the latest software purchases and digital transformation initiatives being undertaken by ACR Electronics and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 160 ACR Electronics employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that ACR Electronics has purchased the following applications: Chatwoot Live Chat for Chatbots and Conversational AI in 2021, Microsoft 365 for Collaboration in 2018, Signifyd for eCommerce Fraud Protection in 2022 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems ACR Electronics is running and its propensity to invest more and deepen its relationship with Chatwoot , Microsoft , Signifyd or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing ACR Electronics revenues, which have grown to $25.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for ACR Electronics intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Chatwoot | Legacy | Chatwoot Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, ACR Electronics implemented Chatwoot Live Chat on its public website. The Chatwoot Live Chat deployment establishes a web based customer messaging channel, aligned with the Chatbots and Conversational AI category, intended to support customer facing inquiries and pre sales engagement. Evidence on the corporate site shows an embedded web chat widget that forwards real time conversations to internal staff through a centralized inbox.
The deployment leverages category typical capabilities including a web chat widget, an agent inbox for conversation management, canned responses, conversation tagging and routing rules to support triage and consistent replies. Operational scope is focused on customer support and sales functions, with governance concentrated on inbox configuration, response template standardization and routing policies to ensure consistent handling of web initiated conversations. ACR Electronics Chatwoot Live Chat Chatbots and Conversational AI serves as the primary web channel for customer support and sales engagement.
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Microsoft | Legacy | Microsoft 365 | Collaboration | Collaboration | n/a | 2018 | 2018 |
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eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Signifyd | Legacy | Signifyd | eCommerce Fraud Protection | eCommerce | n/a | 2022 | 2022 |
In 2022, ACR Electronics implemented Signifyd eCommerce Fraud Protection on its public website. The deployment placed Signifyd at the online checkout to provide automated risk decisioning and order scoring for the companys direct e commerce sales, establishing a consistent fraud screening layer for web transactions.
Configuration emphasized on site instrumentation and an automated decision pipeline that routes flagged orders into a review queue and preserves contextual order data for operational review. The implementation impacts e commerce operations and order management workflows, with governance focused on centralized transaction monitoring, review process orchestration, and embedding Signifyd into the website checkout flow to align fraud detection with order acceptance policies.
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eCommerce | eCommerce |
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2018 | 2018 |
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eCommerce | eCommerce |
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2022 | 2022 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Marketing Automation | CRM |
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2021 | 2021 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Transactional Email | PaaS |
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2018 | 2018 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Application Hosting and Computing Services | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2015 | 2015 |
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