McLean, 22102, VA,
United States
Acumen Solutions Inc Technographics
Acumen Solutions Inc Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Acumen Solutions Inc and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2000 Acumen Solutions Inc employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Acumen Solutions Inc has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2017, FreshDesk Customer Support for Customer Support in 2020, Atlassian Jira Service Desk for IT Service Management in 2021 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Acumen Solutions Inc is running and its propensity to invest more and deepen its relationship with Adobe Systems , Google , Freshworks or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Acumen Solutions Inc revenues, which have grown to $320.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Acumen Solutions Inc intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Acumen Solutions Inc Tech Stack and Enterprise Applications
Acumen Solutions Inc Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2017 | 2017 |
In 2017, Acumen Solutions Inc implemented Adobe Connect and embedded Adobe Connect on their website. The deployment provided Audio Video and Web Conferencing capabilities, leveraging virtual meeting rooms, webinar hosting, screen sharing, session recording, breakout room functionality, and participant management to enable real-time synchronous collaboration.
Implementation work centered on configuring meeting templates, access controls, registration workflows, and recording management for web-accessible sessions delivered via the company website. Governance emphasis included role based permissions and session moderation settings to control external attendee access and to standardize meeting experiences across client facing and internal web conferencing use cases.
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Collaboration | Collaboration |
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2013 | 2013 |
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Acumen Solutions Inc CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Freshworks | Legacy | FreshDesk Customer Support | Customer Support | CRM | n/a | 2020 | 2020 |
In 2020, Acumen Solutions Inc implemented FreshDesk Customer Support to provide Customer Support via its public website. The deployment uses FreshDesk Customer Support as a cloud SaaS platform embedded on the company website, serving as the primary web facing ticketing and self service channel for client inquiries. The implementation consolidated incoming web inquiries into a centralized ticket queue to support client services and support operations.
Configuration centered on core Customer Support functional modules including ticket management, automated routing and SLA enforcement, a searchable knowledge base, and workflow automation for escalation and account handoffs, reflecting standard category capabilities. Operational ownership spans client services and support teams, with governance structured around routing rules, knowledge base content ownership, and escalation workflows to ensure consistent handling of client issues. FreshDesk Customer Support was instrumented to capture web submitted tickets and align application processes with Acumen Solutions Inc Customer Support business function.
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Marketing Automation | CRM |
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2014 | 2014 |
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Marketing Automation | CRM |
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2015 | 2015 |
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Marketing Automation | CRM |
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2016 | 2016 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Acumen Solutions Inc ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Atlassian | Legacy | Atlassian Jira Service Desk | IT Service Management | ITSM | n/a | 2021 | 2021 |
In 2021, Acumen Solutions Inc implemented Atlassian Jira Service Desk as its IT Service Management solution. The deployment is web exposed, with Jira Service Desk surfaced on the Acumen Solutions website to provide a public facing support portal for clients and employees.
Atlassian Jira Service Desk was configured to deliver core IT Service Management capabilities, including ticketing and incident tracking, a self service portal and knowledge base, predefined request types and approval workflows, and SLA based queuing and prioritization. Configuration work emphasizes web portal accessibility and intake automation consistent with standard service desk operational patterns.
Operational scope covers client facing support teams alongside internal IT and service delivery groups, routing requests into specialized queues with role based agent access controls to manage case ownership and escalation. Governance focuses on defining service desk workflows, a request type catalog, and agent queue management to align support processes with professional services delivery and client support operations.
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Remote Monitoring and Management | ITSM |
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2020 | 2020 |
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Acumen Solutions Inc TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Governance, Risk and Compliance | TRM |
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2021 | 2021 |
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Acumen Solutions Inc IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Acumen Solutions Inc CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2017 | 2017 |
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IT Decision Makers and Key Stakeholders at Acumen Solutions Inc
| First Name | Last Name | Title | Function | Department | Phone | |
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Apps Being Evaluated by Acumen Solutions Inc Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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