AI Buyer Insights:

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Michelin, an e2open customer evaluated Oracle Transportation Management

Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

Acumen Solutions Inc Tech Stack and Enterprise Applications

Acumen Solutions Inc Collaboration
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Adobe Systems Legacy Adobe Connect Audio Video and Web Conferencing Collaboration n/a 2017 2017
In 2017, Acumen Solutions Inc implemented Adobe Connect and embedded Adobe Connect on their website. The deployment provided Audio Video and Web Conferencing capabilities, leveraging virtual meeting rooms, webinar hosting, screen sharing, session recording, breakout room functionality, and participant management to enable real-time synchronous collaboration. Implementation work centered on configuring meeting templates, access controls, registration workflows, and recording management for web-accessible sessions delivered via the company website. Governance emphasis included role based permissions and session moderation settings to control external attendee access and to standardize meeting experiences across client facing and internal web conferencing use cases.
Collaboration Collaboration 2013 2013
Acumen Solutions Inc CRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Freshworks Legacy FreshDesk Customer Support Customer Support CRM n/a 2020 2020
In 2020, Acumen Solutions Inc implemented FreshDesk Customer Support to provide Customer Support via its public website. The deployment uses FreshDesk Customer Support as a cloud SaaS platform embedded on the company website, serving as the primary web facing ticketing and self service channel for client inquiries. The implementation consolidated incoming web inquiries into a centralized ticket queue to support client services and support operations. Configuration centered on core Customer Support functional modules including ticket management, automated routing and SLA enforcement, a searchable knowledge base, and workflow automation for escalation and account handoffs, reflecting standard category capabilities. Operational ownership spans client services and support teams, with governance structured around routing rules, knowledge base content ownership, and escalation workflows to ensure consistent handling of client issues. FreshDesk Customer Support was instrumented to capture web submitted tickets and align application processes with Acumen Solutions Inc Customer Support business function.
Marketing Automation CRM 2014 2014
Marketing Automation CRM 2015 2015
Marketing Automation CRM 2016 2016
Sales Automation, CRM, Sales Engagement CRM 2021 2021
Acumen Solutions Inc ITSM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Atlassian Legacy Atlassian Jira Service Desk IT Service Management ITSM n/a 2021 2021
In 2021, Acumen Solutions Inc implemented Atlassian Jira Service Desk as its IT Service Management solution. The deployment is web exposed, with Jira Service Desk surfaced on the Acumen Solutions website to provide a public facing support portal for clients and employees. Atlassian Jira Service Desk was configured to deliver core IT Service Management capabilities, including ticketing and incident tracking, a self service portal and knowledge base, predefined request types and approval workflows, and SLA based queuing and prioritization. Configuration work emphasizes web portal accessibility and intake automation consistent with standard service desk operational patterns. Operational scope covers client facing support teams alongside internal IT and service delivery groups, routing requests into specialized queues with role based agent access controls to manage case ownership and escalation. Governance focuses on defining service desk workflows, a request type catalog, and agent queue management to align support processes with professional services delivery and client support operations.
Remote Monitoring and Management ITSM 2020 2020
Acumen Solutions Inc TRM
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Governance, Risk and Compliance TRM 2021 2021
Governance, Risk and Compliance TRM 2021 2021
Acumen Solutions Inc IaaS
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Application Hosting and Computing Services IaaS 2021 2021
Acumen Solutions Inc CyberSecurity
Vendor
Previous System
Application
Category
Market
VAR/SI
When
Live
Insight
Secure Sockets Layer (SSL) CyberSecurity 2017 2017

IT Decision Makers and Key Stakeholders at Acumen Solutions Inc

First Name Last Name Title Function Department Email Phone
No data found

Apps Being Evaluated by Acumen Solutions Inc Executives

APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Acumen Solutions Inc IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Acumen Solutions Inc digital transformation priorities and AI adoption trends.
Date Company Status Vendor Product Category Market
No data found
FAQ - APPS RUN THE WORLD Acumen Solutions Inc Technographics
Acumen Solutions Inc is a Professional Services organization based in United States, with around 2000 employees and annual revenues of $320.0 million.
Acumen Solutions Inc operates a diverse technology stack with applications such as Adobe Connect, FreshDesk Customer Support and Atlassian Jira Service Desk, covering areas like Audio Video and Web Conferencing, Customer Support and IT Service Management.
Acumen Solutions Inc has invested in cloud applications and AI-driven platforms to optimize efficiency and growth, collaborating with vendors such as Adobe Systems, Freshworks and Atlassian.
Acumen Solutions Inc recently adopted applications including Salesforce Sales Cloud in 2021, Atlassian Jira Service Desk in 2021 and OneTrust Cookie Consent in 2021, highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Acumen Solutions Inc’s key decision makers and IT executives, available to Premium subscribers.
Our research team continuously updates Acumen Solutions Inc’s profile with verified software purchases, vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Acumen Solutions Inc technographics profile, including detailed breakdowns by category, vendor, and IT decision makers.