Trevose, 19053, PA,
United States
Advertising Specialty Institute Technographics
Advertising Specialty Institute Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Advertising Specialty Institute and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 400 Advertising Specialty Institute employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Advertising Specialty Institute has purchased the following applications: SAP Concur Expense for Expense Management in 2021, SAP Concur Travel for Travel Management in 2021, Deskpro Chat for Chatbots and Conversational AI in 2020 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Advertising Specialty Institute is running and its propensity to invest more and deepen its relationship with SAP , Deskpro , Cisco Systems or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Advertising Specialty Institute revenues, which have grown to $85.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Advertising Specialty Institute intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Advertising Specialty Institute Tech Stack and Enterprise Applications
Advertising Specialty Institute ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Expense | Expense Management | ERP | n/a | 2021 | 2021 |
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Advertising Specialty Institute ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP Concur Travel | Travel Management | ERP Services and Operations | n/a | 2021 | 2021 |
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Advertising Specialty Institute AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Deskpro | Legacy | Deskpro Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2020 | 2020 |
In 2020, Advertising Specialty Institute implemented Deskpro Chat as a customer support and CRM initiative in the United States. The deployment used Deskpro Chat in the Chatbots and Conversational AI category to centralize live chat interactions for multiple ASI brands and channels.
The implementation emphasized multi-brand live chat routing that connects customers contacting different brands to the most appropriate agents, improving routing accuracy and agent efficiency. Configuration work focused on routing rules, agent assignment workflows, live chat queues, and SLA tracking to surface responsiveness and compliance during interactions.
Operational coverage concentrated on ASI's customer support organization across North America, aligning agents to brand-specific queues and standardizing handoffs between brand lines. The solution delivered agent-facing dashboards and SLA reporting to support daily case handling and escalation workflows.
The case study documents measurable improvements in agent output and SLA tracking attributed to more accurate live chat routing and clearer operational workflows. Governance adjustments included updated routing workflows and monitoring rules to sustain routing accuracy and agent efficiency.
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Advertising Specialty Institute Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
|
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Audio Video and Web Conferencing | Collaboration |
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2022 | 2022 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2022 | 2022 |
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Event Management | Collaboration |
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2016 | 2016 |
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Advertising Specialty Institute Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Content Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2009 | 2009 |
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Web Content Management | Content Management |
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2015 | 2015 |
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Advertising Specialty Institute eCommerce
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Shipping Management | eCommerce |
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2023 | 2023 |
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Advertising Specialty Institute CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Customer Experience | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2022 | 2022 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2017 | 2017 |
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Advertising Specialty Institute ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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IT Service Management | ITSM |
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2021 | 2021 |
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Advertising Specialty Institute IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Application Hosting and Computing Services | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2023 | 2023 |
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Advertising Specialty Institute CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2020 | 2020 |
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IT Decision Makers and Key Stakeholders at Advertising Specialty Institute
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| Director Of Business Operations | Director | Finance | ||||
| Director of Finance | Director | Finance | ||||
| Finance Manager | Manager | Finance |
Apps Being Evaluated by Advertising Specialty Institute Executives
| Date | Company | Status | Vendor | Product | Category | Market |
|---|---|---|---|---|---|---|
| No data found | ||||||